IT Technician

4 days ago Be among the first 25 applicants

Next Perimeter is a leading cloud‑first cybersecurity provider specializing in zero‑trust architecture and protection against modern‑day threats, whether in‑office or remote. We leverage cutting‑edge technologies like Intune, Windows, and Microsoft 365 to deliver security and optimization settings to devices, ensuring a modern desktop experience for our clients.

The ideal candidate will be charismatic, customer service‑centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast‑paced, expanding entrepreneurial organization.

• Answer incoming calls from users and gather symptom data.
• Log tickets in our ticketing system.
• Provide troubleshooting and support for Windows and macOS operating systems, including Microsoft 365 products.
• Deliver remote technical support to resolve hardware and software issues promptly and effectively.
• Conduct thorough system diagnostics, troubleshooting, and problem‑solving to identify root causes and prevent future issues.
• Assist with email issues and password resets.
• Work closely with cross‑functional teams to coordinate deliverables, timelines, and technical requirements.
• Document and maintain accurate records of client interactions, technical solutions, and configurations for future reference.

• Strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions.
• Proficiency in Windows and macOS operating systems, networking protocols, and cloud technologies.
• Excellent written and verbal communication skills, able to convey complex technical concepts to non‑technical stakeholders.
• Outstanding problem‑solving skills, keen attention to detail, and a customer‑focused mindset.
• Ability to build strong client relationships, handle multiple tasks, prioritize effectively, and be willing to travel to client sites as needed.

We offer a competitive salary and benefits package, along with opportunities for career growth in cloud‑first IT service delivery, automation, and cybersecurity. Our dynamic and supportive work environment centers on operational excellence, providing employees with the tools and resources needed to succeed. Team members gain hands‑on experience with cutting‑edge security and lifecycle management technologies, ensuring they stay at the forefront of industry advancements.

Unlimited vacation, sick leave, and access to an Employee Assistance Program to support your well‑being are also available.

You’ll be joining a company that’s redefining what IT should look like for modern, cloud‑first organizations. We don’t patch together tools or rely on legacy thinking; instead, we offer our clients a zero‑fuss experience with clear standards, secure environments, and support that just works. Internally, you’ll be part of a team that values precision, documentation, and professionalism—and you’ll have the opportunity to grow into deeper engineering work over time.

This is an in‑office position with a schedule of Monday through Friday, 9:00 AM to 6:00 PM. Upon successful completion of Next Perimeter’s 90‑day introductory period, you’ll be allowed to select one (1) recurring work‑from‑home day.

Salary: $25.00 – $30.00 per hour

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting