Patch & Test Technician; IT Systems

Position Summary

The Patch & Test Technician provides Tier I/II support to the Patch and Test Facility (PTF) supporting multiple autonomous, secure networks at Mac Dill AFB. This role ensures reliable connectivity for hundreds of devices used by thousands of customers—including mission‑critical VIP users. The technician will work in a fast‑paced, dynamic environment and collaborate with internal IT divisions to troubleshoot, maintain, and implement new capabilities across the enterprise.

• Prioritize daily work tasks in a high‑operational‑tempo environment.
• Provide Tier I/II support for all tech control devices across the AOR on multiple secure networks.
• Assist and coordinate with other Division IT sections to support project execution, troubleshooting efforts, maintenance activities, and service implementation.
• Travel within the AOR as required to support services at forward locations.
• Perform shift work as required to maintain 24/7 operations.
• Open, track, and close tickets in Remedy and FACIT.
• Conduct daily inventory and accountability of assigned equipment.
• Maintain the Master Station Log (MSL).
• Coordinate circuit outages and Authorized Service Interruptions (ASI) with DISA and other agencies.
• Configure, maintain, and troubleshoot cryptographic equipment.
• Diagnose and resolve local and remote circuit outages.

• Active TS clearance with SCI eligibility.
• 4+ years of experience working in a Tech Control environment (desired).
• CompTIA Security+ Certification (IAT Level II).
• Must possess a valid U.S. Passport.
• Extensive experience maintaining an operational long‑haul communications facility in a high‑paced, diverse military telecommunications environment.
• Strong background designing and maintaining long‑haul data/voice transmission systems using cable, fiber, satellite, and related technologies.
• Experience troubleshooting ATM, SONET, and IDNX/PROMINA systems.
• In‑depth long‑haul systems diagnostic and problem‑resolution capability.
• Experience working with cryptographic devices and secure data/voice transmission procedures.
• Ability to lift up to 50 lbs.

• Experience with encryption devices such as KG‑175D/G/F and KIV‑7M.
• Familiarity with higher‑level transport infrastructure (ATM, SONET, ODXC, etc.).
• Previous experience working in a military Tech Control Facility (TCF/PTF).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.

The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

10%

Normal office hours that align with the core hours of the customer.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The salary range listed represents a good‑faith estimate and is provided in compliance with applicable pay transparency laws. The final compensation offered will be determined based on a variety of factors, including your skills, experience, qualifications, internal equity, and market conditions.

Mid‑Senior level

Full‑time

Quality Assurance

IT Services and IT Consulting