SITEC - Service Administrator - MacDill AFB

SITEC - Service Now Administrator - Mac Dill AFB

Job Location:

US-FL-Mac Dill AFB

Requisition :

Position Category:
Information Technology

Clearance:
Top Secret/SCI

Peraton requires Service Now Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM. This position is located at Mac Dill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops); maintain systems and network infrastructure; provide end user and common device support;

provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

We are seeking an experienced Senior ITSM Administrator to lead the administration and management of our Service Now platform  ideal candidate will possess extensive knowledge of Service Now capabilities and has previously led a transition from BMC Remedy to the Service Now platform. Candidate will be responsible for optimizing system performance, implementing best practices, and mentoring junior administrators. This role requires strong problem-solving skills and the ability to work collaboratively with cross-functional teams.

• Oversee the configuration, customization, and maintenance of the Service Now platform, ensuring optimal performance and stability
• Lead the implementation of new modules, applications, and enhancements based on business requirements
• Collaborate with IT and business stakeholders to define and document technical specifications and workflows
• Develop and enforce best practices for Service Now administration, including system security, user access, and data integrity
• Troubleshoot and resolve complex issues related to the Service Now platform, providing timely support to users
• Conduct system upgrades, patches, and maintenance to ensure the platform is up-to-date and secure
• Create and maintain comprehensive documentation for system configurations, processes, and procedures
• Provide training and mentorship to junior administrators and other team members on Service Now functionalities and best practices
• Monitor system performance metrics and make recommendations for improvements and optimizations
• Stay current with Service Now updates, features, and industry trends, evaluating their potential impact on the organization
• Enforces Service Now license management & governance (e.g. User, App, API Usage, Custom Tables, etc.)

Required Qualifications:

• Minimum 12 years experience with HS Diploma, 10 years experience with AS/AA degree, 8 years experience with BS/BA degree, 6 years experience with a MA/MS, 3 years experience with PhD
• DoD 8570 IAT II Certification
• DoD TS/SCI clearance

Desired

Qualification:

• 5+ years of experience as an ITSM Administrator, with a proven track record of successful implementations and management
• Service Now Certified System Administrator (CSA) certification;
  Additional Service Now certifications (e.g. Certified Implementation Specialist) desired
• Experience with Service Now modules such as ITSM, ITOM, HAM/SAM
• Experience with Service Now integration tools and APIs
• Experience with Service Now On-Prem instance implementation, management, and troubleshooting
• Knowledge of database management and SQL (Maria
  
  DB)
• Strong understanding of ITIL processes and Service Now best practices
• Proficiency in Service Now scripting languages (JavaScript, Glide Script) and web technologies (HTML, CSS, AJAX)
• Excellent analytical and problem-solving skills, with strong attention to detail
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit  to learn how we're keeping people around the world safe and secure.

$80,000 - $128,000. This…