Network Datacenter Hand and Feet Analyst

Network Datacenter Hand and Feet Analyst

Join to apply for the Network Datacenter Hand and Feet Analyst role at Infosys

Infosys is seeking a Datacenter Technician
. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

• Candidate must be located within commuting distance of Tampa, FL / Twinsburg, OH or be willing to relocate to the area. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 6 months of Information Technology experience.
• At least 6 months of experience with Hands and feed support for Data Center operations.
• Candidates must be available to work onsite on a Rotating / Flexible shift timings at respective Datacenter to provide. It includes both demand onsite support, and extended shift coverage as needed.
• Candidate must be available to work on a rotating shift schedule to provide support ft 1 06:00–15:00 PST Shift 2 14:00–23:00 PST Shift 3 22:00–07:00 PST
• Installations:
  Rack & stack IT devices, configure ILO/IDRAC, perform ping tests, install trunks, patch cords, panels, and power cables.
• Audits & Support:
  Conduct IT/DC Track audits, approve vendor access, provide on-call and emergency coverage.
• Break/Fix:
  Troubleshoot cables (SM, MM, copper), execute change requests, replace hardware parts (NICs, SFPs, memory, drives).
• Decommissioning:
  Remove patch cords and old hardware, manage media disposal (wipe/shred), coordinate ADR/ERI tracking.
• Hardware Receiving:
  Handle package pickup/delivery, update HRS/DC Tracks, RMA parts, track assets.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Entry level

Full-time

Information Technology

IT Services and IT Consulting