Service Desk Technician

Join to apply for the Service Desk Technician I role at Ntiva, Inc.

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider; we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work… and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast‑paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

The position of Service Desk Technician I is a critical functional role within the User Services Group. This position handles all support requests made to the Service Desk for our client base. Requirements also include providing support for the organization.

• This is an on‑site position based in our Tampa, FL office
• Monday – Friday; this role also includes participation in a rotating on‑call schedule that includes weekends

• Responsible for creating, tracking, and maintaining customer service requests (tickets) within our PSA system
• Provide technical support for hardware, software, network, and application problem resolution to our clients via phone call, email, and chat
• Provide excellent customer service to our clients via phone call, email, and chat
• Work with other IT associates and vendors in resolving issues related to software or hardware
• Maintain department‑approved training, mentoring, and certification per company standards
• Perform other tasks and duties as assigned by Service Desk Manager

• Strong written & verbal communication skills
• Robust system and network documentation skills
• One or more of the following:
  CompTIA A+, CompTIA Network+, MS‑900 or above (strongly preferred)
• Willingness to work in a robust team environment
• Ability to work independently and complete work within specified deadlines
• Excellent problem‑solving, debugging, and troubleshooting skills
• Strong analytical and organizational skills imperative, with demonstrated capability for problem determination and resolution
• Ability to effectively handle multiple projects simultaneously and properly prioritize client issues and needs
• Professionalism, attention to detail, and a positive, customer‑focused attitude imperative
• Strong aptitude and ability to pick up new technologies quickly, adapting to the changing market

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

FLSA Status: Salaried, Non‑Exempt

Work Authorization Criteria
We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

At Ntiva, an Ntiva Company, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem‑solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve.

We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

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