Representative, Customer Care

Overview

Join to apply for the Representative, Customer Care role at Circle
.

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can travel globally, nearly instantly and with lower costs than legacy settlement systems. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

Circle is committed to visibility and stability in everything we do. As we grow, we expand into some of the world s strongest jurisdictions. Our values are:
High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

You’ll be part of a team working directly with customers of all sizes around the world, helping them maximize Circle s potential while delivering an outstanding customer experience with every interaction. Daily activities include resolving general inquiries and troubleshooting complex technical issues within defined service levels and timescales. You ll collaborate with peers and internal stakeholders on projects and initiatives to scale our 24/7 operation.

• Engage with customers to resolve issues that come through as support tickets
• Craft well written, tailored communications to help customers resolve their issues
• Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
• Serve as a trusted advisor with an open, caring and approachable style
• Manage multiple competing priorities to achieve results for every customer
• Proactively identify opportunities to develop solutions that help the team achieve our goals

• You have a talent for writing and the ability to communicate complex problems clearly
• You care deeply about the customer experience and continually refine your skills
• You  highly motivated, caring, and eager to learn
• You value sharing knowledge and helping others do their best work
• Prior experience in service/support roles is preferred
• You enjoy solving open-ended problems in a timely manner
• Familiarity with financial services or payments is preferred
• Experience with data analytics tools for troubleshooting is preferred

• 1+ year of relevant experience
• Excellent writing skills with the ability to communicate complex problems clearly
• Strong commitment to customer experience and ongoing personal skills refinement
• Motivated, caring individual with a passion for learning
• Willingness to share knowledge and assist others in their work
• Ability to manage multiple competing priorities
• Availability to work on weekends and holidays semi-regularly
• Familiarity with generative AI models (e.g., ChatGPT, Gemini) and prompt development

• Familiarity with financial services or payments businesses
• Experience with data analytics tools for troubleshooting
• Multilingual skills
• Experience with Slack, Apple MacOS, and GSuite

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting compensation ranges and total compensation packages. Starting pay is determined by factors including experience, skill set, qualifications, and other business needs. Compensation ranges may differ by location.

Base Pay Range: $48,000 - $66,000

We are an equal opportunity employer and value diversity  do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Circle participates in the E-Verify Program in certain locations, as required by law. If you require accommodations or assistance in our interview process because of a disability, please reach out to  for support.

We will connect with you separately from our interview process to accommodate your needs.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Other