Service Desk Technician

Position: Service Desk Technician I

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva,we’remore than a Managed Services Provider,we’rea community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond,we’dlove to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact

The position of Service Desk Technician Iis a critical functional role within the User Services Group. This position handles all support requests made to the Service Desk for our client base. Requirements also include providing support for the organization.

Summary of Location and Hours

• This isan on-site position based in our Tampa, FL office
• Monday - Friday; this role also includes participation in a rotating on-call schedule that includes weekends.

What you will be doing

• Responsible for creating, tracking, andmaintainingcustomer service requests (tickets) within our PSA system.
• Provide technical support hardware, software,network and application problem resolution to our clients via phone call,emailand chat.
• Provide excellent customer service to our clients via phone call,emailand chat.
• Work with other IT associates and vendors in resolving issues related to software or hardware.
• Maintain department-approved training, mentoring, and certification per company standards.
• Perform other tasks and duties as assigned by Service Desk Manager.

You’ll be successful in this role if you have

• Robust system and network documentation skills.
• One or more of the following:
  CompTIA A+, CompTIA Network+, MS-900 or above (strongly preferred)
• Must be willing to work in a robust team environment.
• Must be able to work independently and complete work within specified deadlines.
• Excellent problem solving, debugging, and troubleshooting skills.
• Strong analytical and organizational skills are imperative, withdemonstratedcapability for problem determination and resolution.
• Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs.
• Professionalism, attention to detail, and a positive, customer-focused attitude are imperative.
• Strong aptitude and the ability to pick upnew technologies quickly, adapting to the changing market.

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Work Authorization Criteria

We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Our Commitment to a Diverse Workforce

AtSite Tech,anNtiva

Company, we are committed to creating andmaintaininga diverse, inclusive, and welcoming work environment for all employees and job applicants. Wefirmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we activelyseekto recruit andretaina diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Equal

Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr