Tier 2 Help Desk

We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFPs (multifunction printers) IT related software and hardware technologies. This position requires exceptional customer service, time management, and troubleshooting skills.

• Professional, energetic, hardworking, self-starter.
• Demonstrates strong customer service skills with attention to detail and accuracy.
• Ability to diagnose and troubleshoot technical issues.
• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
• Track, route, and redirect MFP IT related issues to appropriate resource.
• Maintain a high degree of integrity and discretion with routine customer service related issues.

• High School diploma required, technical school or 2+ years of IT helpdesk experience.
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information, both verbal and written, to a wide range of end users.
• Ability to work as a team with other technicians to accomplish tasks.
• Knowledge of Mac and PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android).
• Ability to diagnose and resolve basic technical issues.
• Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.

• After 90 days, accrue paid time off.
• After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life).
• Paid holidays.
• After one-year anniversary, eligible for employee profit sharing plan.

Entry level

Full-time

Information Technology

Retail Office Equipment and IT Services and IT Consulting

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