L1 Technical Support Engineer

OPSWAT, a global leader in IT, OT, and IC SOC critical infrastructure cybersecurity, delivers an end‑to‑end platform that gives public and private sector organizations the critical advantage to protect their complex networks, secure devices, and ensure compliance. Over the last 20 years, our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions worldwide, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

OPSWAT is looking for an energetic and client‑oriented Associate Technical Support Engineer to join our Customer Success Support team in a junior role. You will be responsible for overseeing the installation and maintenance of OPSWAT products, optimizing software application performance, installing updates, and performing debugging procedures. You will manage customer issues with OPSWAT’s applications to ensure they are resolved quickly and satisfactorily.

• The Associate Support Engineer needs a working understanding of multiple IT domains and have the ability to grow and strengthen their knowledge in these areas.
• Manage and resolve customer issues with OPSWAT Products and gain an understanding of how OPSWAT products integrate into a client’s architecture.
• Participates in testing and installing new software releases and application system upgrades.
• Review queues of open tickets and ensure each ticket is being handled appropriately.
• Works with internal and external infrastructure teams and vendors to resolve hardware and software issues, including escalations.
• Work with application developers and the internal infrastructure team to troubleshoot applications.
• Participate in engineering and configuring technical solutions for applications, systems implementations, and upgrades.
• Provide phone support and chat support as required.
• Continuously improve technical knowledge of OPSWAT products.
• Coordinate with engineering and QA teams to administer code migrations in production.
• This is a position where you need a little knowledge to begin with, and we are going to mature you into a well‑rounded IT engineer.

• Bachelor’s degree in CS, MIS, or equivalent discipline.
• 1 - 2 years of technical support experience
• Previous MSP employment a plus.
• Experience in Linux (Ubuntu and CentOS), Windows, and MAC
• Experience with some network and virtualization.

• Experience with Cybersecurity products
• Bi-Lingual

Equal Employment Opportunity – OPSWAT is an equal‑opportunity employer. We celebrate diversity and are committed to providing an environment where all employees and applicants have equal employment opportunities free of discrimination and harassment. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third‑party agencies for any of our open positions. To submit resumes, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional third-party agencies.

Seniority level: Entry level

Employment type: Full‑time

Job function: Information Technology

Industries: Computer and Network Security