Technical Support Engineer

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Contaqt, a cloud contact center technology provider based in Tampa, Florida, is looking for a customer-oriented Technical Support Engineer with strong problem-solving and troubleshooting skills to join our growing support team and manage technical issues raised by customers.

Requirements

• 2-5 years of experience in large-scale helpdesk departments or technical support for complex software products.
• Independent, responsible result driven team player with ability to research, diagnose and resolve technical issues while paying high attention to detail.
• The ability to work under pressure, meet deadlines and prioritise workload.
• Strong knowledge of computer systems, networking and security (TCP/IP, DNS and DHCP, Firewalls).
• Knowledge in VoIP technology and call center applications is a plus.
• Hands-on experience with Network Firewalls and connectivity Troubleshooting is a plus.
• Proficient in Windows, Mac, and Linux.
• Experience in working with international customers.

Responsibilities

• Resolve customer’s software and networking technical issues.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new versions of a product including QA testing.
• Lead trainings for end-users, set up new user accounts and profiles and deal with connectivity issues.
• Prioritise and manage multiple open tickets simultaneously and close them within agreed time limits.
• Rapidly establish good working relationships with customers, support team and software developers.
• It may also be necessary to travel to our international clients worldwide and work on-site several times a year.

Location

Tampa, FL, US

We can’t wait to hear from you

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries:
  Software Development