Level 1 Desktop Support Technician

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What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Our client is an exciting entertainment services company in Tampa, FL. They are looking to add a Level 1 Desktop Support Technician to their team.

$25/hr - $30/hr

The Level 1 Desktop Support Technician will work part of a team onsite at all large events and offices, supporting all hardware, software, and network devices for in-office employees and temporary event staff as needed. This is a fully onsite role that is contract to hire.

• Provide exceptional technical assistance for Windows desktops, laptops, mobile devices, and peripherals.
• Diagnose and troubleshoot hardware, software, and network problems promptly and professionally.
• Work on desktop imaging, deployment, and patching processes through Microsoft Intune and Ninja One platforms.
• Administer and manage Azure Active Directory, Group Policy, and user account provisioning.
• Lead and coordinate desktop support initiatives, including hardware refreshes and software deployments.
• Document and maintain procedures, solutions, and best practices in the internal knowledge base.
• Install, relocate, configure, and customize workstations for temporary employees during events.

• 3 - 5 years of experience in desktop support or a related field.
• Proficiency with Microsoft Intune and ticketing systems.
• Hands‑on experience with Office 365.
• Advanced knowledge of Windows OS.
• Strong problem‑solving and communication skills.

• Bachelor's degree in a related field or certification in IT (A+ or Network+) is required.

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

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