Learning Management System Coordinator

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The Learning Management System (LMS) coordinator is responsible for managing and maintaining the LMS for Electric Delivery Skills Training Center and all associated technical training functions within Electric Delivery. The LMS Coordinator is responsible for the day‑to‑day administration, maintenance, and support of the LMS as used in Electric Delivery. This role works closely with technical subject matter experts (SMEs), IT, instructional designers, mid‑level and often senior level leadership, and TECO’s LMS Administrator to manage, deliver, and track technical training programs.

The coordinator's primary goal is to ensure the LMS functions as a reliable, user‑friendly, and effective platform for technical skill development, compliance training, and professional growth.

• LMS Administration & Maintenance: (30%)
• Supervise the Technical Writer at Skills Training Center, responsible for updating all technical training programs within Electric Delivery.
• Independently oversee the daily operation of the LMS for all Electric Delivery technical training programs.
• Troubleshoot and resolve technical issues for end‑users, instructors, and administrators, providing timely and effective support.
• Manage and maintain the integrity of training records, ensuring all data is accurate, complete, and compliant with relevant regulations (e.g., certifications, compliance training).
• Collaborate with TECO’s LMS Administrator to plan, test, and implement system upgrades, patches, and new features.
• Content Management: (30%)
• Supervise the Technical Writer at Skills Training Center as they upload, configure, and publish various types of technical training content, including e‑learning modules, videos, assessments, and instructor‑led training (ILT) materials.
• Upload, configure, and publish various types of technical training content, including e‑learning modules, videos, assessments, and instructor‑led training (ILT) materials.
• Ensure all content is properly tagged, organized, and discoverable within the LMS.
• Collaborate with SMEs and instructional designers to ensure technical content is correctly formatted, functional, and aligns with course objectives.
• Maintain a well‑organized and up‑to‑date content library, archiving outdated materials as needed.
• Reporting & Data Analysis: (20%)
• Generate and distribute standard and custom reports on training completion rates, user progress, and compliance.
• Analyze data to identify trends, measure the effectiveness of training programs, and provide insights to stakeholders (e.g., technical managers, HR).
• Develop and maintain dashboards to visualize key learning metrics and track progress toward business goals.
• User Support & Training: (10%)
• Act as the first point of contact for all LMS‑related questions and issues from technical staff, instructors, and managers.
• Develop and maintain documentation, user guides, and FAQs to assist users with common tasks and issues.
• Provide training and support to new administrators, instructors, and users on how to effectively use the LMS.
• Maintain ownership of recurring training by ensuring all required training is entered into the LMS, properly tagged for compliance and reporting, and communicated to team…