Sr User Engagement & Outreach Representative

Sr User Engagement & Outreach Representative

Join to apply for the Sr User Engagement & Outreach Representative role at K , Inc.

Responsible for the research, development, planning, and implementation of policies and practices designed to enhance the organization’s relationship with the community and employees through print, audio, video, electronic and other communication mediums. Coordinate the distribution of the company’s messages to internal and external audiences to meet communication program objectives. Act as the organization’s representative to community and news media. Under broad direction, is accountable for the performance and results of multiple related disciplines or sub‑groups within a function.

Manages the delivery of functional objectives by providing leadership and direction to managers or professional staff. Participates in the development of functional strategy and may be responsible for global processes and procedures.

Belong. Connect. Grow. with K !

K ’s National Security Solutions team provides high‑end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

• Innovative Projects: K ’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
• Collaborative Environment:
  Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
• Impactful Work:
  Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

This position is contingent upon contract award.

• Capture and prioritize user intelligence needs and requirements, addressing any gaps.
• Facilitate prompt responses to intelligence requests using customer enterprise solutions.
• Assist users in communicating their support needs to the Intelligence Community (IC).
• Ensure users have knowledge of and access to customer systems and services, and provide tailored training and briefings.
• Engage with the Department of Defense and IC, leveraging expertise across disciplines.
• Act as a liaison between forward‑placed staff and the customer, integrating fully within host organizations.
• Assess user needs, recommend actions to utilize customer capabilities effectively, and provide situational awareness of user requirements to the customer and greater IC.
• Communicate user priorities and shortfalls to relevant customer offices, documenting engagements in government knowledge management tools.
• Educate users on customer capabilities and ensure awareness of operational status and resource issues.
• Promote user involvement in shaping ongoing projects and customer forums, and facilitate rapid responses with enterprise solutions.
• Function as an action officer for customer leadership and manage customer relationships, tracking user needs and metrics.

• Active TS/SCI clearance with polygraph required.
• Master’s degree and 3 years of relevant professional experience (or equivalent combinations of education and experience).
• Must be highly self‑motivated with a strong technical and leadership background, demonstrating professionalism and tact under pressure.
• Excellent verbal and written communication skills are essential for effective coordination with diverse stakeholders including senior military officials and government personnel.
• Deep understanding of the intelligence community, with proven experience in technical fundamentals relating to IC collectors, mission control, and processing.
• Capability to thrive in a fast‑paced and dynamic environment, maintaining a customer‑focused approach in community forums.
• Familiarity with SIGINT and GEOINT systems, along with visualization and collaboration tools that enhance the utility of customer capabilities for users.

• Doctorate with 8 years of relevant professional experience.
• Knowledge of electro‑optical, radar, SIGINT, communications,…