Service Delivery Center - Enterprise Program Management - Senior

Overview

Service Delivery Center – Enterprise Program Management – Senior  is a leader in serving the global financial services marketplace. This role focuses on ensuring programs and projects are planned, managed, and governed with high-quality execution, enabling value realization from IT investments and supporting strategy, customer experience, and growth. This is a new group being developed in EY’s Service Delivery Center.

• Collaborate with technical, delivery, and management teams on coordinating roadmap views, tracking, planning, and risk/issue resolution; identify and manage cross-functional dependencies.
• Create and develop project charters, scope, and schedules; plan and assign resources.
• Centralize and automate reporting processes where possible; collaborate with Product and IT to meet business goals.
• Establish procedures and monitoring controls with continuous improvement while upholding strong ethical behavior.
• Advise and consult with other departments about production software issues and questions.
• Manage resources, communications, and costs of projects.
• Define project organization structures, identify key team members, and communicate the project plan to align members and stakeholders.
• Conduct kickoff meetings with stakeholders to announce a project and gain consensus.
• Measure project performance using appropriate tools; monitor progress, address variances, take corrective actions, and communicate results to stakeholders.
• Negotiate priorities across multiple groups; manage changes to scope, schedule, and costs per the change management plan.
• Identify risks, assumptions, and constraints; implement actions to minimize impacts.
• Communicate roadblocks to leadership and facilitate resolution; develop remedies to obstacles.
• Develop and maintain relationships with stakeholders beyond IT, including finance, communications, and legal.
• Improve team performance through leadership, mentoring, training, and motivation; foster collaboration.
• Work with end users to understand business functions and document requirements; analyze current processes to identify gaps; document system requirements via process/workflow diagrams; maintain system protocols and end-user documentation.
• Use EY tools for program and project management and provide thought leadership to grow the toolset and functionality.
• Work in a fast-paced environment and communicate with technical and management staff.

To qualify for the role, you must have:

• A bachelor’s degree
• Minimum 2+ years of related experience preferred, with consulting or industry experience in complex program and portfolio management
• Strong communication, facilitation, and presentation skills; ability to deliver executive-level presentations
• Experience in project delivery, including configurations, release, and change management
• Knowledge of integration plans, integration reports, and test procedures
• Experience scheduling and delivering multi-component implementations with interdependencies
• Demonstrated project/program management skills in cross-functional coordination
• Broad knowledge of IT and how IT enables business through governance and management disciplines

Ideally, you’ll also have:

• Experience leading change in a Program Management setting
• Experience in financial services or professional services industries
• Experience working with executive IT or business leadership
• Agile experience and certifications are a plus
• Knowledge of standard IT methodologies and processes (PMBOK, PRINCE2, Six Sigma, CMMI, etc.)
• Relevant certifications (e.g., PMP, Agile CSM, SAFe)
• Understanding of master scheduling and integrated project planning
• Experience with enterprise Lean/PMO setups

• Competitive compensation and benefits;
  Total Rewards includes medical and dental coverage, pension and 401(k), and paid time off
• Flexible vacation policy with EY holidays and personal leaves to support well-being
• Continuous learning and development opportunities
• Autonomy and variety with opportunities to lead and impact client work
• Diverse and inclusive culture with collaboration to build a better working world
• Opportunity to develop management responsibilities within a designated service line
• Hybrid model expectations for client-serving roles (in-person 40-60% of the time)

Are you ready to shape your future with confidence? Apply today.

EY is an equal employment opportunity employer and values diversity in its workforce. EY focuses on high ethical standards and integrity among its employees.