Lead CX​/UX Designer | Health Language

Job Identification

Business title:
Lead CX/UX Designer

Department:
Digital Experience Group (DXG)

Location:

Hybrid

Reports to:

Director, CX/UX Design

Supervises:
This position has no direct line supervisory responsibilities.

Wolters Kluwer’s Digital Experience Group (DXG) creates products and solutions for its business divisions which serve professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG sectors around the world. Our UX team collaborates closely with cross‑functional product teams to solve complex customer and business problems in ways that our customers love, while also working for our business.

The Lead CX/UX Designer is responsible for enhancing our customer‑facing products and solutions within Wolters Kluwer’s Health Language portfolio and will be responsible for ensuring high quality output and alignment with business strategy. The Health Language applications are use‑case specific workflow tools to help expedite the authoring, mapping, design and review of healthcare data. As the industry transitions to a value‑based care model, we are committed to breaking down barriers and fostering trust through our Health Language offerings.

Our products support both payers and providers, ensuring accurate billing and coding at the point of care. This role requires the ability to dive into product technical details, user journey mapping and flow diagrams to inform product features that can help our provider, vendor and health plan clients achieve their business and patient outcomes.

This role also works in close collaboration with our DXG Centers of Excellence (CoEs), product management, content and technology teams, applying proven UX research and design practices and principles including leveraging our Product Design System and incorporating customer insights/data to develop optimal solutions that drive competitive advantage. This role requires a creative, energetic and adaptable problem‑solver who can navigate complexity, act as a liaison among cross‑functional teams and work quickly with high quality and consistency.

The team needs a proactive strategic thinker who is extremely hands‑on and has the ability to drive all aspects of UX research and design.

• Understand business goals, user needs, and technical capabilities to inform the research and design of holistic and integrated solutions
• Foster collaborative relationships with product teams and technology partners
• Advocate for the user throughout the product development process, working with cross‑functional teams to ensure a consistent and excellent user experience that is validated by customers
• Lead/co‑lead visioning workshops with multidisciplinary teams of business, technology, content and user experience roles to shape strategic plans

• Translate ideas into concepts, user flows, wireframes, mockups and prototypes that lead to intuitive user experiences for products in the Health Language portfolio
• Work with cross‑functional teams to define, improve and implement UX research and design best practices and processes
• Work directly with development groups to ensure accurate implementation of designs
• Manage multiple projects at various stages and prioritize tasks
• Use and contribute to the Wolters Kluwer Product Design System to ensure consistency, efficiency and scalability

• Identify research opportunities and appropriate research methods based on business objectives
• Develop research plans collaboratively with the Product Manager and other team members
• Lead research projects from start to finish, conducting research yourself and enabling product teams to get involved
• Deliver actionable insights that are well‑reasoned and presented with a high degree of quality

• 10 years of experience working as a UX designer – ideally within an agile environment
• Bachelor's degree (BA) from a four‑year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media…