Senior Vice President - Program Management - Risk

Responsibilities

• Lead and manage the ERMTP business application encompassing strategic planning, requirements definition, design, testing, deployment, and ongoing maintenance.
• Oversee the detailed gathering, analysis, and documentation of business requirements from various stakeholders, translating them into clear, actionable functional specifications.
• Lead the creation and continuous maintenance of necessary ERMTP business application documentation, including specifications, user guides, training materials, and operational procedures, ensuring accuracy and accessibility.
• Collaborate effectively with business partners, product owners, and other technology teams to define the strategic roadmap and prioritize initiatives for the ERMTP business application.
• Develop, manage and execute User Acceptance Testing (UAT) strategies, test plans, test cases, and defects, working closely with stakeholders to facilitate effective user validation.
• Communicate UAT progress, risks, and outcomes to key stakeholders, driving resolution of identified issues/defects.
• Provide regular, comprehensive reporting to senior management and relevant stakeholders on project status, application performance metrics, risks, and other program metrics/reports to support team objectives, offering insights and recommendations.
• Drive problem-solving efforts and provide expert technical leadership for complex issues and challenges related to the business application.
• Work with Management on governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Assess, with Management, the adherence to the MCA Standard through controls after the execution of a process.
• Assist Management in exercising control over Operational and Compliance Risk in accordance with established Policy requirements.
• Take ownership to ensure that risk and control responsibilities and accountabilities are embedded, including providing training and leading by example.
• Assist Management in guiding and influencing standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout ERMTP.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 10+ years of progressive experience in leading and managing system development, maintenance, and enhancement initiatives for enterprise-level applications in ERM, Risk Management, Controls, Compliance or Internal Audit.
• Proven experience in leading system development lifecycle processes, including comprehensive requirement gathering, design, testing, and deployment.
• Demonstrated expertise in planning, executing, and managing User Acceptance Testing (UAT) activities, coordinating with diverse business user groups.
• Extensive experience in managing and successfully delivering complex software projects, preferably within a financial services or similarly regulated industry.
• Proficiency in developing and maintaining comprehensive documentation, including user guides, technical specifications, and process flows.
• Clear and concise written and verbal communication skills, with the ability to articulate complex concepts to various stakeholders.
• Strong analytical, problem-solving, and decision-making skills with a keen attention to detail.

• Bachelor's/University degree, Master's degree preferred.
• Professional certification (e.g. CISA, CRISC, CRMA, CRM, PMP) is a plus.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive…