More jobs:
Desktop Support Specialist
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-01-05
Listing for:
SUNSHINE ENTERPRISE USA LLC
Full Time
position Listed on 2026-01-05
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Job Description
Job Description
ITS Passenger Processing Specialist I (Contractor)
Location:
Onsite
Work Type:
Contractor | Exempt
The ITS Passenger Processing Specialist I is an entry-to-mid level IT support role designed for individuals eager to grow in a dynamic airport environment. This position provides hands‑on technical support for passenger processing systems and common‑use applications. The specialist acts as a frontline representative of the ITS department, resolving real‑time technical issues and ensuring uninterrupted airport operations with minimal supervision.
Key Responsibilities- Provide onsite operational and technical support for desktop systems, applications, and peripherals
- Support passenger processing technologies including Common Use systems, kiosks, E‑Gates, biometric systems, and self‑service bag drop
- Install, configure, image, and maintain desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot Windows OS, Microsoft Office, Citrix‑based solutions, and smart devices
- Monitor, document, and resolve incidents and service requests using ITSM tools
- Act as an escalation point to Tier 2 support teams for hardware and application issues
- Coordinate with network teams and third‑party hardware vendors for repairs and installations
- Maintain user accounts, access rights, security groups, and system permissions
- Provide after‑hours and emergency IT support when required
- Ensure compliance with all HCAA policies, procedures, and standards
- High School Diploma or GED
- Minimum of 2 years of IT desktop / user support experience
- Experience supporting desktops, applications, mobile devices, printers, and peripherals
- Common Use system support experience preferred
- Ability to work independently in a fast‑paced, high‑availability environment
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Desktop Support Technician (MCDST)
Physical Requirements
- 100% onsite support role
- May require working beyond standard business hours
- Ability to sit, stand, walk, and perform repetitive tasks
- Occasional lifting up to 10 lbs
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