Technology Lead Business Analyst Real Estate Services - Vice President

Overview

Realty Estate Services (RES) is a division of Enterprise Services and Public Affairs (ESPA) providing real estate support services to all Citigroup businesses. RES is dedicated to provide all Citigroup businesses with premises that are cost‑effective, safe, productive and valued by our customers, as a strategic partner in their successes and by our employees.

Global Solutions Organization (GSO) delivers strategic and tactical management of the support function groups to provide support for Global RES activities. This includes management of operations policy and process development, technology platform and training, data compliance and reporting metrics, resource strategy support, and reporting and analytics of management and admin budgets.

• Liaison between GSO, RES, and Citi business users.
• Provide RES lease and transaction process and system expertise to RES, business stakeholders, and end users.
• Develop and maintain business workflows, integrations, and downstream system feeds related to building, lease, and transaction data.
• Develop and maintain data quality plans and integrate them into the Data Quality Program.
• Develop strategic plans for future system and process enhancements in support of RES strategic lease and transaction initiatives.
• Provide cross training for GSO Relationship Managers.
• Participate in testing process, including the development of testing scripts that represent both business and technical requirements.
• Approve RFC and SAR content.
• Collaborate with the training team to develop training content and programs for the GSO team and end users.
• Collaborate with the reporting team to deliver accurate reports aligned to business needs and requests.
• Collaborate with third‑party vendors and regional data quality managers to support data quality initiatives.
• Collaborate with production support to resolve technical issues.

• 6+ years in financial services or a corporate environment.
• 6+ years in a technical or operations support function.
• Experience working with system end users with the ability to translate for technical team members.
• Experience in information security administration is a plus.
• Knowledge of Citi business and systems is a plus.
• Knowledge of corporate real estate is a plus.
• Knowledge of CoStar real estate systems is a plus.

• Detail‑oriented with strong organizational skills and the ability to follow items through the entire life cycle to ensure completeness.
• Bachelor’s degree (or equivalent professional and/or academic training).
• Bilingual skills considered a plus.

• Strong use of Excel, Word, Access and other Microsoft tools.
• Planning and organization.
• Oral and written communication.
• Knowledge of relational database concepts, terminology, and SQL language.
• Knowledge of web‑based applications, terminology, navigation, screen controls, and functionality.

• Ability to work flexibly in a highly dynamic, demanding, and fast‑paced environment.
• Ability to work independently and unsupervised, while communicating and collaborating with peers.
• Ability to handle short‑term deadlines and conflicting priorities.
• Excellent organizational, communication, negotiation, interpersonal, and influencing skills.
• Commitment to accuracy, quality, attention to detail, and adherence to process and compliance guidelines.
• Strong organizational and process documentation skills.
• Strong and proven technical aptitude. Willingness to take ownership of requests, prioritize, and meet deadlines.

Technology;
Business Analysis / Client Services

Time Type:
Full time

Primary

Location:

Tampa, Florida, United States

Salary Range: $ - $

Anticipated Posting Close Date:
Nov 10, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.