ServiceNow CMDB Engineer

Type of Requisition

Regular

Secret

Top Secret/SCI

None

Software Engineering

• Skills: CMDB, Service Now Configuration Management Database (CMDB), Service Now IT Service Management (ITSM)
• Certifications: None
• Experience: 5+ years of related experience
• US Citizenship
  
  Required:
  
  Yes

Transform technology into opportunity as a Service Now CMDB Engineer pe what’s next for mission‑critical government projects while shaping what’s next for your engineering career.

As a Service Now CMDB Engineer
, the work you’ll do at GDIT will be impactful to the mission of the USCENTCOM Information Technology Services (CITS) Program. You will play a crucial role in assisting in the design, implementation, and maintenance of a Service Now CMDB solution.

• Design, configure, and maintain the Service Now CMDB, ensuring high standards of data quality, consistency, and accuracy.
• Lead the development and implementation of Service Now Discovery and Service Mapping processes to improve asset visibility and data integrity.
• Collaborate with IT and business teams to gather requirements and translate them into effective CMDB solutions.
• Establish and enforce CMDB governance policies, procedures, and best practices.
• Troubleshoot and resolve issues related to CMDB, Discovery, and associated Service Now modules.
• Develop and maintain technical documentation, including workflows, configurations, and knowledge base articles.
• Support Service Now platform upgrades, patches, and performance optimization.
• Integrate CMDB with other ITSM processes such as Incident, Problem, and Change Management.
• Provide training and guidance to internal teams on CMDB usage, governance, and best practices.

Bring your engineering expertise along with a drive for innovation to GDIT. The Software Engineer Senior must have:

• Certification:
  Applicable DoD 8140 or DoD 8570 Certification
• Experience:
  
  5+ years of related experience
• Technical skills:
  • Strong expertise in ITSM processes and their integration with CMDB.
  • Proficiency in JavaScript, Glide API, and Service Now scripting.
  • Solid understanding of IT infrastructure components (servers, networks, databases, etc.).
  • Familiarity with data modeling, normalization, and data integrity concepts.
  • Excellent problem‑solving, analytical, and communication skills.
  • Ability to work collaboratively in a fast‑paced, mission‑critical environment
• Desired
  
  Qualifications:
  • Experience with Linux server administration and Maria
    
    DB best practices.
  • Service Now Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – CMDB.
  • Experience with integrations using REST/SOAP APIs.
  • Knowledge of ITIL v4 principles and practices.
  • Familiarity with additional Service Now modules (ITOM, ITAM, SPM, ATF, etc.).
  • Hands‑on experience with Application Control and Compliance Verification (ACCV‑V) for ensuring compliance and governance across IT assets.
  • Experience with HAM/SAM processes, including asset lifecycle management, license compliance, software usage optimization, inventory tracking, and reconciliation and vendor audits.
• Desired certifications:
  • Service Now Certified System Administrator (CSA) or Certified System Engineer.
  • ITIL v4 Foundation Certification.
• Security clearance level: Secret clearance required with eligibility for TS/SCI

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI‑powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community:
  Award‑winning culture of innovation and a military‑friendly workplace

The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.