ServiceNow CMDB Engineer

** Req :
** RQ209594

** Type of

Requisition :
** Regular

** Clearance Level Must Be Able to Obtain:
** Top Secret/SCI

** Public Trust/Other

Required:

** None

** Job Family:
** Software Engineering

*
* Skills:

*
* CMDB,Service Now Configuration Management Database (CMDB),Service Now IT Service Management (ITSM)

*
* Certifications:

*
* CompTIA Security+ CE | CompTIA - CompTIA

*
* Experience:

*
* 5 + years of related experience

** US Citizenship

Required:

*
* Yes

*
* Job Description:

*
* Transform technology into opportunity as a  
** Service Now CMDB Engineer
** pe what's next for mission-critical government projects while shaping what's next for your engineering career.

*
* WHAT YOU WILL DO:

*
* As a  
** Service Now CMDB Engineer** , the work you'll do at GDIT will be impactful to the mission of the USCENTCOM Information Technology Services (CITS) Program. You will play a crucial role in assisting in the design, implementation, and maintenance of a Service Now CMDB solution.

Duties and Responsibilities:

+ Design, configure, and maintain the Service Now CMDB, ensuring high standards of data quality, consistency, and accuracy.

+ Lead the development and implementation of Service Now Discovery and Service Mapping processes to improve asset visibility and data integrity.

+ Collaborate with IT and business teams to gather requirements and translate them into effective CMDB solutions.

+ Establish and enforce CMDB governance policies, procedures, and best practices.

+ Troubleshoot and resolve issues related to CMDB, Discovery, and associated Service Now modules.

+ Develop and maintain technical documentation, including workflows, configurations, and knowledge base articles.

+ Support Service Now platform upgrades, patches, and performance optimization.

+ Integrate CMDB with other ITSM processes such as Incident, Problem, and Change Management.

+ Provide training and guidance to internal teams on CMDB usage, governance, and best practices.

*
* WHAT YOU WILL NEED:

*
* Bring your engineering expertise along with a drive for innovation to GDIT. The Software Engineer Senior must have:

+ Certification:
Applicable DoD 8140 or DoD 8570 Certification

+

Experience:

5+ years of related experience

+ Technical skills:

+ Strong expertise in ITSM processes and their integration with CMDB.

+ Proficiency in JavaScript, Glide API, and Service Now scripting.

+ Solid understanding of IT infrastructure components (servers, networks, databases, etc.).

+ Familiarity with data modeling, normalization, and data integrity concepts.

+ Excellent problem-solving, analytical, and communication skills.

+ Ability to work collaboratively in a fast-paced, mission-critical environment

+ Desired

Qualifications:

+

Experience with Linux server administration and Maria

DB best practices.

+ Service Now Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - CMDB.

+

Experience with integrations using REST/SOAP APIs.

+ Knowledge of ITIL v4 principles and practices.

+ Familiarity with additional Service Now modules (ITOM, ITAM, SPM, ATF, etc.).

+ Hands-on experience with Application Control and Compliance Verification (ACCV-V) for ensuring compliance and governance across IT assets.

+

Experience with HAM/SAM processes, including asset lifecycle management, license compliance, software usage optimization, inventory tracking, and reconciliation and vendor audits.

+ Desired certifications:

+ Service Now Certified System Administrator (CSA) or Certified System Engineer.

+ ITIL v4 Foundation Certification.

+  
** Security clearance level:
Secret clearance required with eligibility for TS/SCI*
* ​

** WHAT GDIT CAN

OFFER:

*
* At GDIT, the mission is our purpose, and our people are at the center of everything we do.

+ Growth: AI-powered career tool that identifies career steps and learning opportunities

+ Support:
An internal mobility team focused on helping you achieve your career goals

+ Rewards:
Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off

+ Community:
Award-winning culture of innovation and a military-friendly workplace

ARMA

CENTCOMCITS

GDITPRIORITY

The likely salary range for this position is $110,500 - $149,500. This is not, however, a…