ServiceNow CMDB Engineer

Responsibilities for this Position

Location:

USA FL Mac Dill AFB

Full Part/Time:
Full time

Job Req: RQ209594

Type of

Requisition :

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other

Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

CMDB, Service Now Configuration Management Database (CMDB), Service Now IT Service Management (ITSM)

Certifications:

None

Experience:

5 + years of related experience

US Citizenship

Required:

Yes

Job Description:

Transform technology into opportunity as a Service Now CMDB Engineer pe what's next for mission-critical government projects while shaping what's next for your engineering career.

WHAT YOU WILL DO:

As a Service Now CMDB Engineer, the work you'll do at GDIT will be impactful to the mission of the USCENTCOM Information Technology Services (CITS) Program. You will play a crucial role in assisting in the design, implementation, and maintenance of a Service Now CMDB solution.

Duties and Responsibilities:

* Design, configure, and maintain the Service Now CMDB, ensuring high standards of data quality, consistency, and accuracy.

* Lead the development and implementation of Service Now Discovery and Service Mapping processes to improve asset visibility and data integrity.

* Collaborate with IT and business teams to gather requirements and translate them into effective CMDB solutions.

* Establish and enforce CMDB governance policies, procedures, and best practices.

* Troubleshoot and resolve issues related to CMDB, Discovery, and associated Service Now modules.

* Develop and maintain technical documentation, including workflows, configurations, and knowledge base articles.

* Support Service Now platform upgrades, patches, and performance optimization.

* Integrate CMDB with other ITSM processes such as Incident, Problem, and Change Management.

* Provide training and guidance to internal teams on CMDB usage, governance, and best practices.

WHAT YOU WILL NEED:

Bring your engineering expertise along with a drive for innovation to GDIT. The Software Engineer Senior must have:

* Certification:
Applicable DoD 8140 or DoD 8570 Certification

* Experience:

5+ years of related experience

* Technical skills:

* Strong expertise in ITSM processes and their integration with CMDB.

* Proficiency in JavaScript, Glide API, and Service Now scripting.

* Solid understanding of IT infrastructure components (servers, networks, databases, etc.).

* Familiarity with data modeling, normalization, and data integrity concepts.

* Excellent problem-solving, analytical, and communication skills.

* Ability to work collaboratively in a fast-paced, mission-critical environment

* Desired

Qualifications:

* Experience with Linux server administration and Maria

DB best practices.

* Service Now Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - CMDB.

* Experience with integrations using REST/SOAP APIs.

* Knowledge of ITIL v4 principles and practices.

* Familiarity with additional Service Now modules (ITOM, ITAM, SPM, ATF, etc.).

* Hands-on experience with Application Control and Compliance Verification (ACCV-V) for ensuring compliance and governance across IT assets.

* Experience with HAM/SAM processes, including asset lifecycle management, license compliance, software usage optimization, inventory tracking, and reconciliation and vendor audits.

* Desired certifications:

* Service Now Certified System Administrator (CSA) or Certified System Engineer.

* ITIL v4 Foundation Certification.

* Security clearance level:
Secret clearance required with eligibility for TS/SCI

WHAT GDIT CAN

OFFER:

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

* Growth: AI-powered career tool that identifies career steps and learning opportunities

* Support:
An internal mobility team focused on helping you achieve your career goals

* Rewards:
Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off

* Community:
Award-winning culture of innovation and a military-friendly workplace

#ARMA

#CENTCOMCITS

#GDITPRIORITY

The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA FL Mac Dill AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal…