Technical Support Specialist

Now Hiring! Technical Support Specialist

ACTS is growing! We are seeking a compassionate, driven individual to join us in making a lasting impact through meaningful work on the Juvenile Assessment Center Team!

Schedule: Monday-Friday 8:00 am-4:00 pm

Salary Range: $17.67/hr.

Location: This is an on-site position located at the Hillsborough County Juvenile Assessment Center in Tampa, FL.

Benefits: Eligible for Medical, Dental, Vision, Short and Long-Term Disability, Employer Paid Basic Life Insurance. Voluntary Life Insurance and other supplemental policy offerings on the first day of the month following 60 days of full-time employment.

Your Future: 403(B) retirement account with up to 5% company match.

Work/Life Balance: 10 company paid holidays and 11 days paid time off per year.

• Provides array of technical support services, including but not limited to, trouble shooting of network issues, training, and maintaining on-site inventory of computer hardware devices and related equipment.
• Serves as liaison between program/unit personnel, ACTS' Information Technology Director and Department of Juvenile Justice (DJJ) technical support staff.
• Assists in technical training of staff related to access and usage of ACTS/DJJ software systems.
• Reports misuse and/or damage to computer equipment to Program Administrator/Director.
• Develops and/or assists in the development, organization, and maintenance of records, reports and other program documentation requirements.
• Serves as program's administrator for Learning Management Systems; enters training documents and maintains program's training compliance records for all staff assigned to the JAC.
• Reviews all intervention, outreach and preventions services entered in Electronic Health Record (EHR) for accuracy, billing, service validation and outcome achievement.
• Prepare agendas as needed, make arrangements for meetings, and set-up for JAC Advisory and interagency meetings; take, transcribe, distribute and maintain minutes of meetings as assigned.
• Maintains program calendar and posts program/organizational communications.
• Maintains professional relationships with vendors, and completes and maintains records related to purchase orders.
• Other duties as assigned.

• A high school diploma or the equivalent.
• Possess three (3) years of experience in office management, business, or related area.
• Microsoft/comparable certification or related degree may substitute for one (1) year of the required experience.
• Ability to pass Federal, State, Local Law and Level 2 background clearances.
• Work is generally performed in an office environment within a secure setting, with standard office equipment available.
• Prolonged periods of sitting.
• Ability to lift up to 50 pounds at a time.
• Excellent interpersonal and customer service skills.
• Ability to work with diverse groups in support of the agency mission and goals.

At ACTS, we're more than just a team, we're a community dedicated to changing lives. For over 45 years, ACTS has provided vital services to individuals facing mental illness, substance use disorders, homelessness, and justice issues. We're passionate about what we do, and we're looking for like-minded individuals to join us in an environment where you and your contributions are valued.

ACTS, Inc. participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work.

E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to (Use the "Apply for this Job" box below). and click on 'E-Verify' located near the bottom of the page.