Network Monitoring SME

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Location: Orlando, FL - Onsite

Travel: 25%

Looking for a seasoned Senior Service Delivery Manager to join a well‑rounded team to support an enterprise IT organization at a Fortune 50 company.

• Strategic Planning:
  Develop and implement strategies for network monitoring that align with overall business objectives and IT priorities.
• Tools Evaluation and Integration:
  Evaluate, recommend, and deploy network monitoring tools, ensuring they meet the customer’s specific needs and integrate with existing infrastructure, systems, within the ecosystem.
• Team Management:
  Lead and mentor a team of network monitoring specialists, assigning tasks, monitoring performance, and providing guidance.
• Performance Monitoring and Analysis:
  Oversee the monitoring of network performance metrics, identify bottlenecks, and troubleshoot issues.
• Alert Management:
  Establish and manage alert systems, ensuring timely response to network events and potential security threats using best ITSM practices.
• Collaboration, Reporting & Communication:
  Work closely with other IT teams to resolve issues and implement improvements; generate regular reports on network performance.
• Staying Updated:
  Keep abreast of the latest trends and technologies in network monitoring, adapting to a fast‑paced environment.

• Technical Proficiency:
  Strong understanding of network protocols, architectures, and troubleshooting techniques.
• Network Monitoring Tools Expertise:
  Hands‑on experience with tools such as Sev One, Logic‑Monitor, Solar Winds, PRTG, Nagios, etc.
• Alert Management:
  Strong understanding of alert life cycles, ITSM procedures, and methodology.
• Cloud Networking:
  Knowledge of cloud‑based network monitoring solutions.
• Leadership and Management:
  Proven ability to lead and motivate a team.
• Communication
  
  Skills:
  
  Excellent written and verbal communication skills.
• Problem‑Solving:
  Strong analytical and problem‑solving skills.
• Education:
  
  Bachelor’s degree in computer science, information technology, or a related field.

Compensation

The base compensation range for this role in the posted location is: $150,000 - $179,000 - USD Base Salary. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

• Paid time off based on employee grade (A‑F); vacation 12‑25 days, company holidays, personal days, sick leave.
• Medical, dental, and vision coverage.
• Retirement savings plans (401(k) in the U.S., RRSP in Canada).
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.

Important Notice:
Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical,…