Desktop Support Specialist

Responsibilities

Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI), in person, via e-mail, or through remote sessions.

Effectively resolve sophisticated workstation issues.

Effectively document all support efforts into the incident tracking system.

Supply to the ongoing cycle of improving Desktop processes.

Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk, advances appropriately.

Technical ability to diagnose and resolve root cause.

Experience working with Active Directory.

Ability to document work and understand technical procedural.

Ability to use Service Now (Ticketing tool) to handle Technology Service Management calls/incidents/tasks.

Strong working knowledge of Mac OS, iCloud, iPad OS and iPhones
.

Windows workstation and operating system support including working knowledge of MS Office 365 suite.

Exceptional knowledge of desktop/laptop and mobile devices (mobile/Android devices / MS Intune Administration, iPhones, iPads, Macs) including enterprise deployment and support.

• Minimum of 3 years of related experience.
• Bachelor's degree preferred or equivalent experience.

• Desktop Support Experience
• Good Communication Skills (oral and written)
• Active Directory
• Bomgar
• Laps UI
• MS Office 365
• PingID
• Service Now

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Contract
• Job function:
  Administrative
• Industries:
  Banking, Investment Banking, and Financial Services

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Note:

Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.