Desktop Support

Base Pay Range

$26.00/hr - $40.00/hr

Job Title: Desktop Support

Location: Tampa, FL (3 days Onsite & 2 days REMOTE)

Duration: 6-12 Months (Conversion to FTE Possible)

• Provide 1st & 2nd line support to employees globally.
• Work on incidents and tasks via the in-house incident management tool Service Now, adhering to strict SLAs. Incidents range from Hardware, Software, Telephony, Mobile Phone virtual infrastructure, network connectivity and Printers.
• Resolve technical support incidents (in person, by telephone, via e-mail, or through remote access tools) timely and accurately and advance incidents to the relevant 3rd Line teams.
• Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI), Cisco phone and networked enterprise services by phone, in person, via e-mail, or through remote sessions.
• Effectively resolve sophisticated workstation issues.
• Effectively document all support efforts into the incident tracking system.
• Assist with addressing outages/interruption of services.
• Contribute to the ongoing cycle of improving Desktop processes.
• Align risk and control processes into day‑to‑day responsibilities to monitor and mitigate risk.
• Work weekend as needed and as part of recurring On Call Support rotation.
• Diagnose and resolve root cause of technical issues.
• Experience working with Active Directory.
• Document work and understand technical procedures.
• Use Service Now to handle Technology Service Management calls/incidents/tasks.
• Strong working knowledge of Mac OS, iCloud, iPad OS and iPhones.
• Support Windows workstations and operating systems, including Office 365 suite.
• Exceptional knowledge of desktop/laptop and mobile devices (iPhones, iPads, Macs, Android devices / Intune Administration).

• Minimum 3 years of related experience.
• Desktop Support experience.
• Excellent Customer Service, Good Communication Skills (oral and written).
• McAfee EPO.
• LAPS UI, PingID.
• Virtualization (VMware/Citrix), Basic Networking understanding (TCP/IP).
• Office 365, Intune, iPhones.
• Bomgar, Zscaler support.

Desired

Skills and Experience:

Intune, Service Now, Active Directory, Office 365, Windows, MacOS, Mobile device support, Android, iOS, VMware, Citrix, Network troubleshooting, VPN, DNS

DExian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Mid‑Senior level

Full‑time

Information Technology