IT Support Specialist

Overview of the Position This position in the U.S. District Court, Middle District of Florida, is for providing information technology support to users, computer systems, networks, and software applications. The role includes supporting both locally developed and nationally supported systems, ensuring reliable IT operations across the court unit while providing exceptional user support.

• Provide help desk and technical support for IT equipment, systems, and users.
• Monitor and maintain day-to-day IT operations, ensuring system reliability.
• Install, configure, and troubleshoot hardware and software.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, One Drive and One Note
• Support mobile devices (phones, tablets, laptops) and Apple operating systems (iOS/macOS).
• Maintain and support courtroom audio-visual equipment and evidence presentation systems.
• Collaborate with IT staff across divisions to standardize systems and practices.
• Maintain documentation for user guides, systems, and applications.
• Manage IT inventory lifecycle, including logistics, receiving, tracking, data entry, and deployment.
• Assist in IT project implementation, integration, and system improvements.
• Build awareness of judiciary security standards and policies, and comply with standards of system security, data integrity, and confidentiality.
• Translating business needs into technical solutions
• Other duties as assigned

• Knowledge of IT systems, hardware, software, and data communications.
• Understanding of LAN/WAN networking and cybersecurity principles. Experience preferred
• Ability to analyze and resolve complex technical problems.
• Strong interpersonal communication and customer service skills, both in writing and in person.
• Applicant should be able to work well within a team or individually, prioritize tasks, and make technical conclusions through methodical evaluation.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Learn court policies, procedures, and abide by confidentiality requirements.
• Strong organizational skills and interpersonal skills with attention to detail and follow-through on responsibilities. Possess the ability to handle multiple assignments with frequent interruptions.
• Explicit troubleshooting methodology expectation for technical problem solving and research
• Microsoft Office 365 certification preferred. CompTIA A+ and Net+ certifications preferred.
• Excellent customer service skills, the ability to serve with a wide variety of users tactfully, and the desire to work in a fast-paced environment.
• Ability to maintain confidentiality and use sound judgment. Professional attire, demeanor, and strong work ethic.
• Ability to independently prioritize and complete assigned tasks with minimal supervision while proactively identifying additional work and opportunities to provide support.
• Must demonstrate strong attention to detail, follow instructions and established procedures, and ensure completed work is accurate, organized, thorough, and consistent with departmental standards.

The federal Judiciary is an Equal Employment Opportunity employer.