Direct Summer Internship Program - Systems

Position: 2027 New York Life Direct Summer Internship Program - Systems
Job Description

Requisition ID94861

DepartmentNYL Direct Job FunctionNYL Direct Location Tampa ,Florida,United States Role Location Designation Hybrid - 3 days per week Location Designation:
Hybrid - 3 days per week Shape your future with a dynamic internship experience at New York Life. You will build your network through collaboration and connection with talented interns and experienced employees through team-building activities, mentorship programs, and fun social events. By the end of your internship, you'll be equipped with new skills and a network that will propel you forward in your career journey.

Overview The Technology Enablement & IT Operations Internship provides an opportunity to learn how a modern technology organization operates, supports, and continuously improves the technology a business depends on every day.

The intern will work across Technology Enablement teams to gain exposure to the people, processes, tools, and practices required to keep business technology available, reliable, secure, and effective. Rather than focusing on a single technology or role, the internship provides a broad view of IT Operations and the different career paths within the field.

The experience will also introduce the intern to how artificial intelligence, automation, and emerging agentic technologies are changing IT Operations and creating new ways to monitor, support, troubleshoot, and improve technology services.

What You'll Experience Application Administration & Support:
Learn how teams operate, maintain, troubleshoot, and support applications used by the business.

Reliability & Observability:
Explore how technology teams monitor application health, availability, performance, and other operational signals to identify issues and improve reliability.

Incident, Problem & Change Management:
See how teams respond to technology incidents, investigate root causes, coordinate recovery, manage operational risk, and safely implement change.

End-User Technology & Support:
Understand how workplace technology, productivity platforms, and support services enable employees to work effectively.

Automation & Continuous Improvement:
Identify opportunities to simplify operational work, automate repetitive activities, and improve processes using technology and data.

AI & Agentic Technology:
Explore how AI and agentic capabilities can support areas such as monitoring, troubleshooting, knowledge management, operational analysis, automation, and decision support.

Technology Operations &

Collaboration:

Learn how technical teams, business partners, vendors, and other stakeholders work together to operate technology in a complex enterprise environment.

What You'll Work OnIn addition to learning from and working alongside Technology Enablement teams, you will complete a meaningful internship project that connects multiple areas of IT Operations.

The project may involve analyzing an operational process or technology challenge, identifying opportunities for improvement, and developing a recommendation, prototype, automation, or other solution. Where appropriate, you may explore how AI or automation can improve the process.

At the end of the internship, you will have an opportunity to present your work, findings, and recommendations to Technology Enablement leaders and team members.

What You'll Learn How enterprise technology moves from implementation into day-to-day operation and support

How teams maintain reliable and effective technology services

How operational data and observability help teams understand technology health and performance

How incidents, problems, and technology changes are managed

How automation and continuous improvement enhance IT Operations How AI and agentic technologies are beginning to change the way technology is operated and supported

The range of technical and leadership career paths available within IT Operations and Technology Enablement Qualifications We  are looking for a student who is curious about technology and interested in understanding how technology operates within a business environment.

Rising junior pursuing a bachelor's degree at an accredited college or university in Information Technology, Computer Science, Information Systems, Engineering, Data/Analytics, Cybersecurity, Business Technology, or a related field

Interest in IT Operations, application support, technology reliability, automation, AI, or related technology disciplines

Strong analytical and problem-solving skills

Strong written and verbal communication skills…