Associate Engineer – M365 Solutions

We understand that having the right people on our team is what differentiates us and we focus our efforts on ensuring that all team members share a common set of core values designed to foster a productive and enjoyable work environment. We are committed to providing a positive, inclusive work experience that supports our team with training, development, and coaching to allow them to achieve their personal growth objectives.

DGR Systems, a growing premier technology consulting company, is looking for an Associate Engineer for Microsoft 365 solutions. This is an entry-level engineering role intended for someone early in their technical career who is ready to build hands‑on experience in Microsoft 365 delivery, administration, and consulting.

The Associate Engineer will contribute to Microsoft 365 engagements through guided technical work, surface‑level reviews, administrative tasks, documentation, and ticket support. This role is expected to provide value from day one by completing assigned work, supporting customer outcomes, and helping improve delivery consistency while continuing to grow toward more advanced engineering ownership over time.

• Support Microsoft 365 customer environments through assigned engineering tasks, basic administration, and ticket-based work.
• Assist Engineers and Senior Engineers with customer engagements, project activities, assessments, and implementation support.
• Perform surface‑level tenant reviews, basic health checks, configuration validation, and research using provided guidance, standards, and checklists.

• Microsoft Teams
• Exchange Online
• SharePoint Online
• One Drive for Business
• Microsoft Teams administration
• Conditional Access and Multi‑Factor Authentication
• Power Shell fundamentals and guided administrative scripts
• Power Platform exposure preferred

• Document technical findings, configuration notes, ticket activity, project contributions, and work completed.
• Follow DGR delivery standards, engineering practices, escalation paths, and documented procedures.
• Identify when issues require escalation and work with Engineers or Senior Engineers to understand recommended remediation approaches.

• Pursue Microsoft certifications, technical training, and hands‑on learning aligned to progression toward Engineer and Senior Engineer responsibilities.
• Build increasing familiarity with Microsoft 365 features, security recommendations, delivery standards, and customer‑facing consulting practices.

• At least one year of experience working with Microsoft 365 technologies in an administrative or support capacity.
• Interest in developing Microsoft 365 administration skills, including Exchange Online, Teams, SharePoint Online, and One Drive for Business.
• Ability to follow documented procedures, checklists, troubleshooting steps, and engineering guidance.
• Developing troubleshooting mindset for common access, collaboration, productivity, and Microsoft 365 administration issues.
• Awareness of Microsoft 365 security concepts such as MFA, Conditional Access, and email protection.
• Exposure to Power Shell or willingness to learn basic administrative scripting.
• Excellent communication and customer service skills.
• Ability to balance assigned tickets, project support, administrative tasks, and learning objectives in a consulting engineering environment.