Application Support Sr Analyst - Assistant Vice President

Job d:

Location:

Tampa, Florida, United States Salary: $87,280.00 - $Category:
Technology, Applications Support Company:
Citi The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams.

Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:
Perform technical operational tasks on routine basis within OLA.Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.

Monitoring and recover all processes.

Maintain environment stabilities

Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.

Collect environment improvement points and provide a plan to Development team and application owners.

Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations Provide knowledge and support training for new team members

Develop support-script and simplify-issue-investigation scripts

Take lead on new implementations and rollouts

Qualifications:

4+ years of experience in application development and/or Application support3+ years in Ab Initio and Database related projects3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, , job scheduling tools, system monitoring tools like App Dynamic Knowledge on IT service process ITIL and have mindset of Dev Ops Knowledge  on Abinitio, Snowflake and shell scripting is preferred

Knowledge on Finance accounting domain

Strong oral and written communication skills.

Attention to detail troubleshooting Log analysis skills though out application components

Basic Business knowledge/understanding of financial markets and products.

Knowledge/experience of problem management, issue tracking and reporting using tools like Service Now.

Willing to work flexible hours.

Education:

Degree in Computer Engineering, or equivalent experience------------------------------------------------------Job Family Group:
Technology------------------------------------------------------Job Family:

Applications Support------------------------------------------------------Time Type:

Full time------------------------------------------------------Primary

Location:

Tampa Florida United States------------------------------------------------------Primary Location Full Time Salary Range:$87,280.00 - $In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------Most Relevant Skills Please see the requirements listed above.

------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------Anticipated Posting Close Date:

Sep 11,…