Head of Commercial Platforms

At Epiq
, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions,
relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

The Head of Commercial Platforms is responsible for leading the strategy, delivery, integration, governance, and continuous improvement of the organization’s commercial technology platforms. Platforms may include Salesforce, contract lifecycle management (CLM), CPQ-estimator, and other customer-facing systems that enable sales, pricing, quoting, contracting, account management, and customer engagement. This role reports to the VP of Enterprise Platforms under the Chief Operating Officer and is accountable for ensuring commercial platforms are scalable, secure, integrated, user-centered, and aligned to enterprise growth objectives.

• Commercial Platform Strategy:
  Define and execute the roadmap for commercial platforms, including Salesforce, CLM, CPQ-estimator, and other customer-facing systems. Ensure platform investments support revenue growth, sales effectiveness, contracting efficiency, customer experience, and enterprise scalability.
• Team Leadership:
  Build, mentor, and lead a team of platform owners. Foster collaboration, accountability, technical excellence, and a strong service orientation to the business.
• Technical and Solution Oversight:
  Oversee platform architecture, configuration, customization, integrations, data flows, release management, and production support. Ensure solutions are designed for usability, reliability, security, maintainability, and alignment with enterprise architecture standards.
• Cross-Functional Business Partnership:
  Partner with leaders to understand business needs, prioritize demand, resolve issues, and deliver platform capabilities that improve commercial outcomes and user adoption.
• Platform Optimization and Innovation:
  Identify opportunities to simplify processes, reduce manual work, improve sales productivity, enhance customer-facing workflows, and leverage automation, analytics, AI-enabled capabilities, and emerging platform features where appropriate.
• Governance, Risk, and Compliance:
  Establish platform governance, prioritization, access controls, data stewardship, documentation, testing, change management, and compliance practices. Ensure customer and commercial data is protected and platform changes are delivered with appropriate controls and communication.

• 10+ years of experience leading enterprise applications, commercial platforms, revenue operations technology, or digital transformation initiatives, with significant experience supporting sales, quoting, contracting, customer engagement, or lead-to-cash processes.

• Deep knowledge of commercial platform ecosystems, including Salesforce Sales Cloud or related CRM capabilities, CLM solutions, CPQ or estimating tools, workflow automation, integrations, data management, reporting, and user support models.
• Experience with platform architecture, system integrations, release management, Agile delivery, Dev Ops practices, data governance, security, access controls, and enterprise application lifecycle management.

• Proven ability to lead cross-functional teams, manage platform budgets and vendor relationships, prioritize demand, influence senior stakeholders, and deliver complex…