Coordinator, Analytics; CRM TB Rays

Position: Coordinator, Analytics (CRM) | TB Rays
## Coordinator, Analytics (CRM) | TB Rays Apply:
Tampa, FL:
Full time:
Posted Today:
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** ABOUT LEGENDS GLOBAL
** Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate:
Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.
*** About the Role
*** The Coordinator, Analytics (CRM) supports the day-to-day administration, maintenance, reporting, and adoption of the CRM ecosystem supporting ticketing, premium seating, and service.  Reporting to the Manager, Data & Analytics, this role will assist with Salesforce administration, data quality, reporting, campaign execution, user support, and documentation. The Coordinator will work closely with sales, service, marketing, premium seating, fundraising, and other business teams to help ensure CRM records and processes are accurate, consistent, and effectively support day-to-day operations.  

This position is ideal for someone who is highly organized, detail-oriented, comfortable working with data and technology, and interested in developing their expertise in CRM, analytics, and revenue operations.
*** About the Project/Venue
*** The Tampa Bay Rays are developing a state-of-the-art ballpark at Hillsborough College in Tampa’s Westshore district, targeting a 2029 opening. This public-private partnership anchors the Champions Quarter mixed-use district. With 11,500 premium seats designed to set new MLB benchmarks, Legends Global seeks exceptional leaders to drive this transformational project.  
** WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)
*** Support the day-to-day administration and maintenance of Salesforce and related CRM tools.
* Assist with user access, permissions, record maintenance, fields, reports, dashboards, and routine system updates under the direction of the Manager, Data & Analytics.
* Maintain accurate CRM records and support established standards for record ownership, required fields, naming conventions, activity capture, and data hygiene.
* Perform routine data audits to identify incomplete, duplicate, or inaccurate records and assist with corrective actions.
* Build and maintain standard reports, dashboards, lead views, activity reports, and pipeline tracking tools.
* Assist sales, service, marketing, premium seating, and fundraising users with routine CRM questions and system support.
* Support CRM training and the development and maintenance of user guides, job aids, and process documentation.
* Assist with lead uploads, lead routing, prospect lists, segmentation, and other CRM activities supporting sales and service teams.
* Support CRM campaign setup, audience lists, workflow execution, and response tracking in coordination with marketing and revenue teams.
* Assist with data imports, exports, list management, and other recurring data-management activities.
* Monitor CRM data and processes for potential issues and escalate system, integration, or data-quality concerns to the Manager, Data & Analytics or appropriate technical partners.
* Support testing of CRM enhancements, system changes, workflows, and new functionality.
* Maintain documentation related to recurring CRM processes, business…