Senior Applications & Data Manager; Hybrid

Be a Star at Straz Center for the Performing Arts!

The Applications & Data Manager manages Straz Center's internal applications and data systems, ensuring they operate efficiently, integrate seamlessly, and effectively support cross-departmental workflows. This position plays a vital role in system configuration, data governance, user support, and project management across major platforms such as CRM/ticketing, fundraising, finance/ERP, HRIS, and communications systems. This is a high-impact role that works closely with multiple teams to ensure technology supports business processes across the entire organization

Located in downtown Tampa, the 335,000 square-foot Straz Center, one of the largest performing arts complexes in the country, offers a team-based work environment that shows our dedication to the community every day. We reward our full-time employees with a strong benefits package including options for health/dental, vision, etc., discounted downtown parking, food and show discounts, plus a generous 403(b) plan and up to 27 days of PTO/Holidays per year.

Essential Functions

Production Application Management:

• Coordinates with the various departments to configure and customize the production applications that meet the organization's specific needs and business processes.
• Installs, configures, and maintains all Production software, including deployment of any updates and patches.
• Manages integrations with other systems. Works on API development and integration with third-party tools as needed.
• Monitors system health and performance, identifying and resolving issues, promptly.

• Enforces security policies and access controls to protect sensitive customer and financial data.
• Coordinates to manage user permissions and roles within the system.

• Monitors and diagnoses database performance issues.
• Conducts annual compliance testing and verification.
• Coordinates backup and recovery strategies of the business applications and databases.
• Keeps data secure by managing accessibility.

• Establishes and maintains robust data governance practices, ensuring the accuracy, security, and compliance of our organization's data assets.
• Develops and implements data governance policies, standards, and procedures.
• Ensures adherence to data quality standards across the organization.
• Assigns and manages data stewards responsible for specific data domains.
• Collaborates with business units to define data ownership and accountability.
• Conducts training sessions to promote data governance awareness and best practices.
• Communicates with stakeholders to gather requirements and address concerns.
• Establishes and leads an internal standing data governance committee made up of business data stakeholders.

• Works with various departments to establish, coordinate, and maintain data integrity and validation procedures.
• Determines the correct source of data and designs and makes recommendations based on user requirements.
• Ensures all database objects are developed correctly.
• Stays abreast of peer data integrity processes, methods, and technology tools.
• Places data integrity and validation in the forefront of all work efforts.

• Creates, oversees, and supervises reports, including, but not limited to SQL SSRS, Info Maker, SySense, Power BI, & Tableau.
• Creates, filters, and groups BI visualization data.
• Designs and develops business analytics schemas.
• Designs and maintains the organization's data warehouse, including the collection, organization, and utilization of all data and statistics from both internal and external data sources.
• Designs and develops ETL (Extract, Transform, Load) processes.
• Oversees, supervises, develops, and optimizes data solutions for the benefit of the organization.
• Advanced User Support:
  Provides advanced technical support for all production applications, assisting help-desk personnel and end-users when necessary.
• Documentation and Training:
  Provides updated documentation on the current process/procedures for ongoing maintenance of all production software. Provides training materials, and in some instances perform training, of all production software, as well as coordinate any vendor partner training curriculum for newly implemented production software.

• Coordinates with the Senior Director of IT to maintain project plans and monitor work progress.
• Develops project plans,…