Sr Manager, Restaurant Technology

Sr Manager, Restaurant Technology

Tampa, FL – Hybrid – 3 days onsite (Tues-Thurs), 2 days WFH (Mon+Fri)

Full Time

At Checkers & Rally's were redefining what fast food can look like.

From Day one, our mission has been simple: deliver bold, crave-worthy food at an unbeatable value, without slowing down. That’s why we’ve built a brand known for iconic menu items, fast service, and experiences that keep guests coming back again and again. From the Big Buford to our award winning Famous Seasoned Fries, our menu Eats Different!

But what really sets us apart? Our people.

We believe in creating opportunities. Whether you're starting out or building your career, we provide the training, support, and real pathways to help you grow, lead, and succeed.

Checkers & Rally's is seeking a dynamic and experienced technology leader to drive innovation, operational excellence, and digital transformation across our restaurant technology ecosystem. With 8+ years of experience in restaurant technology, software QA, systems integration, data analytics, project management, service management, and POS strategy, the Senior Manager of Restaurant Technology will lead cross-functional teams responsible for developing, enhancing, and supporting critical restaurant systems, including POS, KDS, Back Office, online ordering, menu management, and restaurant automation platforms.

This role combines technology leadership, program delivery, analytics, and operational expertise to ensure scalable, reliable solutions that improve guest experience, restaurant performance, and franchisee satisfaction. A strong understanding of digital menu management, drive-thru operations, voice-enabled AI, and data-driven decision making is critical to success.

• Develop and execute the restaurant technology strategy and roadmap with the IT Leadership Team in alignment with company objectives and operational priorities.
• Identify, evaluate, and recommend emerging restaurant technologies, AI capabilities, automation solutions, and vendor partnerships.
• Drive continuous innovation to enhance guest experience, operational efficiency, and franchisee satisfaction.
• Stay current on QSR technology trends, customer behavior, and industry best practices.

• Lead teams responsible for POS, KDS, Back Office, online ordering, drive-thru technologies, restaurant automation, and supporting integrations.
• Ensure the stability, performance, scalability, and reliability of restaurant technology platforms.
• Oversee system upgrades, patches, releases, and platform lifecycle management.
• Establish and maintain disaster recovery, business continuity, and operational readiness plans.

• Lead large-scale technology initiatives including implementations, upgrades, integrations, pilots, and rollouts.
• Manage cross-functional project teams to ensure successful and timely delivery of business objectives.
• Conduct restaurant field testing and pilot programs to validate technology performance and operational impact before enterprise deployment.

• Leverage data analytics and reporting tools to evaluate technology performance, operational effectiveness, and guest experience outcomes.
• Develop and maintain KPIs, dashboards, and scorecards for restaurant technology platforms and support functions.
• Analyze trends, incidents, adoption metrics, and system performance to identify improvement opportunities.
• Partner with business stakeholders to translate operational data into actionable insights and strategic recommendations.
• Support data governance initiatives to ensure data accuracy,…