ServiceNow Engineer

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Venatôre is a mission-driven government contractor based in Tampa, FL, supporting federal and civilian agencies with secure cutting-edge technology, cybersecurity, and mission support services. Our teams are trusted in demanding environments because we integrate with client missions, combining technical depth, operational precision, and innovative thinking to deliver meaningful results where they matter most.

Venatôre is seeking a skilled Service Now Engineer to support the USCENTCOM Information Technology Services (CITS) Program in support of USCENTCOM J6 in Tampa, FL. This mid-level technical position is responsible for configuring, implementing, enhancing, and sustaining the Service Now SPM module within a complex enterprise environment.

The Service Now Engineer will provide hands‑on engineering support across Demand, Project, Resource, and Financial Management capabilities, enabling improved portfolio visibility, resource allocation, and mission‑critical decision‑making. The ideal candidate will combine strong Service Now development expertise with sound engineering judgment, emphasizing out‑of‑box functionality and sustainable configurations to minimize technical debt and long‑term maintenance requirements.

This position is based in Tampa, FL
, with an onsite work arrangement and the potential for a hybrid schedule consisting of four days onsite and one day remote.

• Configure, implement, enhance, and sustain Service Now Strategic Portfolio Management (SPM) capabilities, including Demand Management, Project Management, Resource Management, and Financial/Budget Management.
• Serve as the primary hands‑on technical resource for the SPM module, collaborating with Business Analysts and program stakeholders to translate functional requirements into scalable platform solutions.
• Develop, configure, and maintain workflows, business rules, client scripts, UI policies, UI actions, forms, tables, and reporting capabilities.
• Evaluate existing and proposed SPM customizations against native Service Now functionality, prioritizing out‑of‑box solutions to reduce technical debt, upgrade risks, and maintenance complexity.
• Support SPM capabilities related to Investment Funding, Strategic Planning Workspace (SPW), and Goal Framework.
• Develop, implement, and maintain integrations between SPM and other Service Now modules, including ITSM, CMDB, and ITOM, using REST and SOAP technologies.
• Collaborate with the broader Service Now engineering team to ensure SPM configurations align with enterprise platform standards, security requirements, and development best practices.
• Support platform patching, upgrades, and version migrations, including pre‑upgrade testing and post‑upgrade validation of SPM functionality.
• Assist in troubleshooting platform infrastructure issues involving performance, connectivity, and instance health in coordination with engineering and infrastructure teams.
• Design, develop, and maintain dashboards, key performance indicators (KPIs), and reports that improve portfolio visibility and support informed decision‑making.
• Support portfolio planning, demand intake, resource allocation, project tracking, and financial management processes.
• Partner with functional stakeholders to refine SPM workflows and reporting capabilities based on evolving operational and mission requirements.

• Troubleshoot and resolve application‑level SPM issues to maintain platform reliability and operational…