Omnichannel Solutions Product Delivery associate Senior Associate

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Omnichannel Solutions Delivery and Operations, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

• Provide production-level support for payment applications, including troubleshooting, defect validation, and root cause analysis
• Resolve escalated technical issues by debugging, verifying enterprise network connectivity, and setting up traces..
• Ensure product documentation, job aids, tip sheets, manuals, and reference guides are created, archived, and maintained.
• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

• 5+ years’ experience in the payments industry or a related technology field is required.
• 3+ years in an engineering or related technical role with integrated solutions required.
• Strong ability to analyze issues and problems, recommend solutions, and communicate effectively and confidently (both verbal and written).
• Strong understanding of all related payment application components and dependencies such as key injection, upgrades, compatibility, hardware dependencies, configuration dependencies, and performance monitoring.
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes

• Developed knowledge of the product development life cycle
• Hands-on experience in enterprise-level network configuration and diagnostics strongly preferred.
• Bachelor’s degree in computer science or a related technical field is preferred.
• Experience executing operational management and change readiness activities.