Senior ServiceNow Engineer – Strategic Portfolio Management; SPM

Location:

Tampa, FL – USCENTCOM

J6 Program: USCENTCOM Information Technology Services (CITS)

Clearance:
Active Secret (TS/SCI Eligible)

Work Schedule:

Onsite with potential hybrid flexibility (4 days onsite, 1 day remote)

Leidos is looking for a Senior Service Now Engineer specializing in Strategic Portfolio Management (SPM) to support the USCENTCOM J6 mission in Tampa, Florida. This is an exciting opportunity to work with a talented engineering team supporting critical Department of Defense IT operations. In this role, you'll be the hands-on technical expert for Service Now SPM, helping improve how the organization manages projects, resources, budgets, and strategic priorities.

We're looking for someone who knows how to build, configure, troubleshoot, and improve Service Now SPM solutions while keeping the platform secure, reliable, and easy to maintain. This is a hands-on engineering role, not just a Service Now administrator or project management position.

• Configure, implement, and maintain Service Now Strategic Portfolio Management (SPM/PPM) capabilities.
• Support Demand Management, Project Management, Resource Management, Financial Management, and Strategic Planning.
• Develop and improve workflows, business rules, client scripts, forms, and UI policies.
• Build dashboards, reports, and KPIs to improve project and portfolio visibility.
• Develop integrations between Service Now SPM and other modules, including ITSM and CMDB/ITOM, using REST and SOAP.
• Work with business analysts and stakeholders to turn requirements into effective technical solutions.
• Evaluate existing customizations and use out-of-the-box Service Now functionality whenever possible.
• Troubleshoot application issues and support platform performance, security, and reliability.
• Assist with Service Now upgrades, patches, testing, and migrations.
• Collaborate with the broader Service Now engineering team to ensure solutions follow platform standards.

• 4–6+ years of specific hands‑on Service Now engineering, development, configuration, or implementation experience.
• 2+ years of direct Service Now SPM or PPM experience.
• Strong experience with Demand Management, Project Management, Resource Management, Investment Funding, Strategic Planning Workspace, and Goal Framework.
• Experience developing with JavaScript, Glide API, business rules, client scripts, UI actions, and workflows.
• Experience building and supporting REST and SOAP integrations.
• Experience creating Service Now dashboards, reports, and KPIs.
• Working knowledge of Service Now ITSM, including Incident, Problem, Change, and Request Management.
• Understanding of Service Now platform upgrades, patching, and troubleshooting.
• Ability to determine when customization is necessary versus using standard Service Now functionality.
• Strong troubleshooting, communication, and problem‑solving skills.
• Ability to work independently and collaborate with technical teams and customers.
• Active Secret security clearance with TS/SCI eligibility.
• U.S. Citizenship required.

• Bachelor's degree with 8+ years of relevant experience.
• Master's degree with 3+ years of relevant experience.
• High school diploma/GED with 10+ years of relevant experience.

• Service Now certifications such as CSA, CIS‑SPM/PPM, or CAD.
• Experience with Agile/SAFe methodologies and Service Now Agile Development.
• Additional Service Now experience with ITSM, CMDB, or Service Catalog.
• Experience supporting DoD or other federal government environments.
• Familiarity with USCENTCOM/J6 mission requirements.

At Leidos, you'll have the opportunity to apply your Service Now expertise to a mission that directly…