ITSM Problem Management Lead — Reliability & RCA
Listed on 2026-10-20
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IT/Tech
IT Project Manager, IT Support
JPMorgan Chase & Co. in Jersey City, NJ seeks an ITSM Technology Support Lead to guide problem management, RCA, and service reliability across production systems in the Commercial & Investment Bank unit.
You will lead cross-functional teams, apply AI/ML analytics, oversee changes, and prepare executive metrics while ensuring regulatory compliance and incident readiness.
Join a dynamic team responsible for sustaining production stability and delivering high-quality IT services across the firm.
This is a strong opening to take on the ITSM Problem Management Lead — Reliability & RCA role at JPMorgan Chase & Co.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Tampa, FL, United States.
This opportunity is part of our work in IT & Technology.
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