Executive IT Support Specialist – Tampa, FL | Onsite

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is seeking a highly customer-focused IT professional to serve as the primary on-site IT presence for the Tampa office, providing executive-level support, conference room technology support, and day-to-day end-user IT services. This role is 100% in-office (5 days per week) and operates under remote management, requiring strong independence, accountability, communication skills, and the ability to provide 24/7 support for executive and business-critical technology needs when required.

Location: Tampa, FL | 100% Onsite

This position is based in our Tampa, FL office and requires in-office presence five days per week, Monday through Friday
.

• Provide white-glove IT support for executives, senior leaders, and high-priority users.
• Support laptops, desktops, mobile devices, printers, docking stations, Microsoft 365, Teams, authentication, connectivity, and enterprise applications.
• Serve as the secondary support resource for conference room technology, including cameras, microphones, speakers, displays, Teams Rooms, and meeting equipment.
• Perform executive meeting setup, pre-meeting technology checks, and real-time meeting support.
• Troubleshoot Windows, macOS, hardware, software, network, and end-user technology issues.
• Manage Service Now tickets, documentation, asset management, deployments, equipment replacements, and office technology projects.
• Coordinate with vendors and internal IT teams on installations, repairs, upgrades, and maintenance.
• Maintain regular communication with a remote manager while independently managing priorities and workload.
• Provide after-hours support for executive and business-critical technology issues as needed.

• 3+ years of IT Support, Desktop Support, Executive Support, Field Support, or related experience.
• Experience supporting Microsoft Windows, Microsoft 365, Teams, and end-user technology.
• Strong troubleshooting skills across hardware, software, networking, and conference room technology.
• Experience supporting video conferencing platforms and audio/video equipment.
• Strong customer service, communication, organizational, and time-management skills.
• Ability to work independently with limited supervision and collaborate effectively with a remote manager and distributed IT team.
• Ability to support occasional after-hours, evening, and weekend business needs.

• Executive/VIP support experience.
• Experience supporting conference rooms, Teams Rooms, and collaboration technologies.
• Experience with Windows and macOS.
• Experience with Service Now, Intune, Entra /Azure AD, Active Directory, and endpoint management.
• Experience working with technology vendors.
• Relevant certifications (CompTIA A+, Network+, Microsoft, or equivalent experience).

• Executive presence and professionalism
• Conference room and AV technology support
• Technical troubleshooting and problem solving
• Ownership and accountability
• Strong communication and customer service
• Independent decision-making and time management
• Remote collaboration and self-management

The ideal candidate can independently support executives and employees, ensure conference rooms are meeting-ready, proactively resolve technology issues, maintain strong communication with remote leadership, provide support during critical business situations when needed, and deliver a high-touch IT experience while serving as the local IT presence for the Tampa office. This is a hands-on, five-day-per-week in-office position,…