Endpoint Solutions Engineer

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Legal Address, Tampa, FL, US

2 days ago Requisition

DEPARTMENT: IT Infrastructure and Operations

JOB TITLE: Endpoint Solutions Engineer

JOB CODE: ENPSE

REPORTS TO: Manager IT Infrastructure and Operations

FLSA STATUS: Non-Exempt

This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion).

As part of the IT Infrastructure and Operations team, the Endpoint Solutions Engineer will work closely with all business units to identify, build, design, develop and support solutions that enable and enhance the end user’s experience with computer solutions. They will work to balance various aspects of project design and implementation with daily support for users in the enterprise.

The Endpoint Solutions Engineer is responsible for researching advanced technology regarding best practices in the field and seeks to find cost-effective solutions. They analyze current technologies used within the company, develop, and implement steps and processes to advance and improve their effective use. They provide detailed specifications for proposed solutions including time and scope involved.

The Endpoint Solutions Engineer will partner with other systems experts in creating practical designs where collaborative solutions are required. Engineers provide hands on support and maintenance for the end user devices, including troubleshooting software and hardware repair.

• Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model
• Acts as a role model within and outside AF.
• Perform duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicate regularly with the departmental leader about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time, prepared to perform duties of the position.
  
  Meets Department productivity standards.
• Be viewed as approachable and as a mentor to people regarding endpoint workstation matters
• Continual improvement of technical skills and knowledge of best practices and new developments

• Design, build, configure and deploy new company endpoint technology to employees.
• Analyzes, tests, and modifies new device management and endpoint technologies prior to rollout to determine functionality and identify any issues that may be encountered.
• Discover, recommend and/or implement the solutions.
• Develop and advise on cost and reimbursement strategies.
• Perform hands-on fixes at the device level, including installing and upgrading software, installing and upgrading hardware, and configuring systems and applications.
• Monitor/follow-up with users to ensure problems have been adequately resolved
• Partner with Systems Experts to address new/unresolved issues including follow-up to learn resolution and determine if this can be supported at Tier 1 level moving forward.
• Administration of user accounts on AF Systems such as;
  Active Directory, Exchange, DUO, Web Ex, VMware Horizon View, Avigilon Access Control Center, Workspace One, XDR, etc.
• Provide IT training to Tier 1 in support of the solutions that are designed and deployed for end users.
• Assist in development and dissemination of help sheets, usage guides, and FAQ lists for end users
• Take escalations of Tier 1 requests. Maintain IT asset inventory; add and remove items, reassign, estimate replacement costs and make recommendations
• Act as primary IT contact for all executive staff on endpoint related issues.
• Attend training to broaden knowledge of current and future Endpoint issues and technologies.

• Minimum of 5 years equivalent work experience
• Exceptional knowledge of computer hardware, including desktops, laptops, and printers
• Proficient with desktop and server operating systems including Windows and Mac
• Extensive support experience with VPN, Wireless Networks, VMWare, and general networking concepts.
• Experience deploying and managing endpoints utilizing Workspace One/Airwatch or Microsoft Intune.
• Strong Working knowledge of Microsoft, Adobe, Web Ex, Antivirus technologies
• Working knowledge of various diagnostic utilities
• Application installation & hardware…