ServiceNow HR Technical Consultant

Seeking:
Service Now HR Technical Consultant (Remote)

At Stridepath Consulting, we specialize in transforming employee experiences through Service Now’s HR platforms. As a dedicated Service Now partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn’t just what we do, but how we do it: our team lives by the values of T.H.I.S., Team First, Humble, Innovative, and Service-Oriented.

We're building a world-class service organization that leads with heart, delivers with precision, and drives meaningful change  don’t just aim to lead, we are the leader in Service Now HR solutions.

The Technical Consultant (TC) is a key member of our project teams who designs, develops, tests, and deploys solutions for our customers. The TC understands the need to leverage their knowledge of what works and what doesn’t work to lead customers to scalable, robust solutions. We are looking for someone with willingness and ability to complete background checks and drug testing to work on Federal, State, and Local agency projects.

TCs bring magic to our solutions!

• Participate in Service Now Development projects to configure, develop, test and deploy Service Now applications
• Independently document configurations, reports, and development work
• Assist our customers with executing testing scenarios and plans
• Educate customers on Service Now products and solutions by delivering effective demonstrations
• Maintain certifications, knowledge of new features with each release, and commit to continuous learning
• Participate in story grooming and pointing sessions and ensure your understanding of requirements and point stories
• Participate in stand ups and provide solution guidance to the project team
• Participate in Release Plan activities
• Participate in cut over planning, develop, and implement release plan for solution components
• Participate in Knowledge Transfer sessions with customers
• Supports TC initiatives throughout the organization
• Seek learning opportunities to develop integration skills
• Develop the skills required to configure and or develop advanced Service Now features (ie Portal, Integrations, AI, etc)
• Attend and participate in design workshops and design activities to help shape requirements
• Participate in peer review testing and provide test steps used during peer review
• Support Project Managers by documenting Risks, Issues, Decisions, Actions, and Changes in the RIDAC log

• 2+ years of Professional Services Experience
• 2+ years of Direct Service Now Experience
• Service Now HRSD product experience is a MUST
• Willing to obtain Public Trust Clearance
• Have or obtain Service Now CSA Certification within 6 months
• Have or obtain Service Now CIS-HR Certification within 6 months
• Ability to travel up to 15% to customer locations nationally
• BS Degree or equivalent work experience
• First-class communication and presentation skills
• Strong interpersonal skills, customer-centric attitude
• Intellectual curiosity and willingness to learn every day

• 401(K) with a 4% contribution
• Home Office and Fitness Reimbursements
• Vacation and Volunteer Benefits
• World Class co-workers with extensive Service Now experience
• Continuous learning culture

Service Now Consulting is an Equal Employment Opportunity Employer – race/ color/ religion/ sex/ sexual orientation/ national origin/ age/ disability/ gender identity/ veteran status.