Desktop Support

** Company Overview
** Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.  

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please  to learn more about our locations.  
** CURRENT EMPLOYEES**:
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** Job Description
** The Desktop Support I will provide technical support for Shriners Hospitals for Children users, Executive Leadership, Imperials Board members, Board of Governors, and affiliated vendors. They will provide assistance to end-user requests and incidents via email, telephone, remote connection, and at the user’s deskside.  The Desktop Support I must have a strong problem-solving aptitude along with the ability to give clear and detail instructions.

They must possess the ability to collaborate and communicate with technical and nontechnical departments across the organization for incident resolution and task request.  The position requires the ability to work independently and as part of a team while prioritizing multiple requests. The position will provide support for multiple computing devices, Active Directory Users and Computers, Active Directory infrastructure components, Windows servers, services and applications, mobile devices, and IP phones.  

Responsibilities also include resolving customer reported problems, installing hardware and software, and providing general IT support services for user reported problems. Additional tasks include end user support, license tracking, and performing PC and Server maintenance, upgrades and configurations (hardware and software).  This is a hybrid position based at our Corporate Headquarters in Tampa, FL with a weekly schedule of 4 days working onsite and 1 day working remote.  

The Desktop Support I will participate in a 24-hour IT emergency line rotation with other IT staff.  ##

Key Responsibilities:

* Identify and provided documentation to process and procedures stored in the knowledgebase.
* Maintain system documentation, reports, business correspondence, user instructions, and procedure manuals.
* Coordinate and participate in key process improvements as they relate to the desktop environment.
* Provide documentation and training guides for team processes.
* Assist and maintain in the management and tracking of hardware assets and software licensing installation and compliance.
* Develop records of daily data communication transactions, issues and remedial actions taken or installation activities.
* Update status to manager and users through voice mail, email and in-person communication.
* Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
* Participate in rotation on audio visual support assistance for special events and meetings both onsite and at remote locations. (Overnight stay may be required)
* Perform support and assistance for meeting request as training sessions, presentations, video conference, and establishing and maintaining audio conference bridge communications.
* Provide document and results of all work performed as necessary.
* Deploy and maintain…