Executive Director, Business & Data Analytics – Voice Member

Position: Executive Director, Business & Data Analytics – Voice of the Member
Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity As the Executive Director, Business & Data Analytics – Voice of the Member, you will lead the strategy, vision, and execution of USAA’s member feedback survey programs and advanced analytics capabilities that transform member insights into meaningful business outcomes, and the research enablement function that supports research and feedback program execution. This executive leadership role is responsible for overseeing the survey and analytics functions linked to member feedback, including program design, information strategy and architecture, data management, information governance, analytics and insights delivery, and business intelligence support.

You will shape both the short-term and long-term analytics strategy for the Voice of the Member program, ensuring data-driven decision-making is embedded across the enterprise. Partnering closely with business leaders and cross-functional stakeholders, you will establish priorities, drive innovation and modernization of our performance metrics, and deliver actionable insights that enhance member experience, strengthen operational performance, and support strategic business objectives.

As a trusted advisor to senior leadership, you will champion the use of member feedback data to identify emerging trends, and influence enterprise decisions. This leader will foster a high-performing analytics organization while advancing data governance, analytics maturity, and scalable insight delivery capabilities that create measurable value for members and the business.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations:
San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position.

What you'll do:

Responsible for strategic, tactical, operational, and financial responsibilities associated with Function data storage, data preparation, data exploration, information governance, analytics, and information delivery.

Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-functional partners.

Provide oversight for successful end to end process of information management, analytics and delivery.

Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community.

Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned Function or Line of Business.

Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy.

Responsible for overseeing the implementation of processes and procedures within a Function or Line of Business in adherence with Information Governance policy and standards.

Responsible for the development of a successful team's training/education plans, automated…