ERP Technical Administrator

• Data Science & Data Engineering Leadership

• Tampa, FL or Remote

The ERP Technical Administrator is responsible for assisting in the deployment and maintenance of BST Global ’s application infrastructure systems internally, on client premise s, and in the AWS and Azure cloud s . This includes virtual machines, data storage, data security, application services, databases, messaging and other infrastructure systems administrator tooling. The position will work withICS Systems Engineers as well as the Information Services, Product , and Support teams to deploy and maintain multiple BST Global applications.

Interaction with BST Global clients is also required .

• Under immediate supervision, assist in the deployment, testing and configuration of on-premises and cloud-based BST Global applications, storage, and server operating system environments
• Provide first- and second-level support for end user issues related to on-premises and cloud-based systems environments where BST Global applications have been deployed
• Work with experienced team members to conduct root cause analysis of issues, review new and existing configurations and deployments, and/or perform unit testing

Ensure the CRM (external client support) and JIRA (internal tasks) are fully documented and tickets are resolved or escalated to the Development or Product Management team

Proactively follow through on customer issues to ensure their concerns are addressed accurately and promptly

Assign, manage and delete user accounts, groups and systems in on-premises Windows Active Directory, Azure AD environments or application-specific user management

• Under immediate supervision, ensure BST Global cloud systems are available and perform satisfactorily
• Deploy, configure, and manage applications such as IIS, SQL Server, IT monitoring utilities, and other system administration tools
• Perform other related duties as assigned
• General IT systems management in cloud and on-premises systems
• Windows 2012/2016/2019 configuration and maintenance
• Microsoft SQL 2014/2017/2019 configuration and maintenance
• Microsoft Power Shell and scripting utilities like Power Shell
• Good interpersonal, written and oral communication skills
• General technical documentation skills
• Ability to present ideas in user-friendly language
• Analytical and problem-solving skills with a high aptitude for learning
• Organizational skills, with the ability to effectively prioritize and multitask

• AS degree (BS preferred) or equivalent industry experience in one of the following subject areas: computer science, computer engineering, information technology or a related field
• At least four years of operational hands-on experience with IT system administration deployment and maintenance technologies

Director, Infrastructure and Cloud Services

0

None

Non-exempt

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

ERP Technical Administrator