IT Service Desk Analyst

The IT Service Desk Analyst I provides Tier 1 technical phone support and customer service for all Moffitt end users and affliated parties, to include but not limited to, internal Moffitt administrative, clinical and research employees, and external parties accessing the Moffitt Patient Portal. This position requires technical competency related to supporting multiple enterprise operating systems, hardware platforms and software.

The duties of the IT Service Desk Analyst I may extend beyond routine troubleshooting to include hardware/software installation, repair, relocation, maintenance and support.

The IT Service Desk Analyst I also assists, as necessary, with pc builds, reviewing software needs and processing other Information Technology ("I.T.") service requests.

• Job Title: IT Service Desk Analyst I.
• Minimum Education Level: High School Diploma/GED.
• Minimum Field of Study:
• Minimum Education Notes:
• Preferred Education Level: Bachelor's Degree.
• Preferred Field of Study:
• Preferred Education Notes:
• Licensure Certification Needed: No.
• Minimum Licensure:
• Minimum Licensure (Other):

Training

Required:

• Excellent customer service skills.
• Understanding of hardware and architecture.
• Preferred: Experience with healthcare applications.
• Familiarity with industry best practices.

Preferred Licensure:

• Other (If other, please enter details in section to the right).

Preferred Licensure (Other):

• MCSEA+ Certification.