Office IT Solution Advisor

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges?
You’ve come to the right place.

YOUR IMPACTYou will deliver operational technology excellence with the instincts of a trusted advisor - providing a concierge-grade, end-to-end customer experience that resolves issues quickly and enables colleagues to work smarter. You will treat every interaction as an opportunity to leave colleagues more capable and confident than before. You will serve as a trusted advisor to office colleagues and the wider IT service teams, delivering support, building awareness, and improving adoption of firm tools, solutions, and services.

You will play a critical role in providing technology and services that meet customer and location needs for Tampa office and with situational support visits to Miami, Miramar and Tallahassee. Your work is equally focused on operational excellence and proactive advisory support - both dimensions are essential to your success. You will work from our Tampa office (primarily) but will need to travel in order to provide on-site support to other offices in Florida and ensure the offices’ technology environments meet the firm’s service standards.

You may also be required to travel to other sites or firm offices on an ad hoc basis to provide coverage. You will provide walk-in IT Bar support during core office hours, assisting colleagues with workplace technology needs and delivering timely, concierge-level, face-to-face resolution for urgent in-office issues. You will perform real-time incident triage, resolving issues locally where appropriate and escalating to the Global Help Desk or vendors when remote or specialist expertise is required.

You will clearly document the resolution path and outcome and take end-to-end ownership of every issue. You will proactively monitor the health of office technology, identifying and resolving system, device, and environment issues before they impact productivity rather than waiting for them to be reported. You will support account provisioning, access management, and new-hire onboarding activities, including Jamf/Windows enrollment, VPN, email access, and other day-one setup.

You will also deliver technology orientation so new colleagues can use their devices confidently from day one. You will manage conference room and collaboration technology, including AV equipment, Zoom and Teams room readiness, pre-meeting validation, and live meeting support. You will provision, deploy, recover, and maintain hardware, loaner devices, peripherals, and printers throughout their lifecycle. You will regularly conduct inventory checks and accurately update asset management systems to ensure all assets are accounted for.

You will coordinate office readiness activities, including vendor engagement, infrastructure coordination, Office Without Local IT (OWL) visit scheduling, and coverage planning to provide on-site support and ensure its technology environment meets the Firm's service standards. You will partner with Global Events teams to deliver end-to-end event technology support, ensuring technology readiness, resolving issues in real time, and providing a seamless experience throughout the event lifecycle.

Success means zero technology-related disruptions. You will proactively engage colleagues, taking time to understand how they use technology and offering timely, relevant guidance. You will anticipate needs and provide concierge-style support rather than simply responding to requests. You will turn everyday support interactions into learning opportunities by identifying adoption gaps and helping colleagues build…