Help Desk Manager Job Tampa area,Florida USA,IT/Tech

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Manager, the work you’ll do at GDIT will be impactful to the mission. You will play a crucial role in frontline IT support running smoothly, driving quick resolutions and consistent service quality across the program.

Lead/Manage/Support the help desk team, providing day-to-day supervision and guidance.
Collaborate cross-functionally to ensure consistent, timely support across offices.
Improves resolution times, customer satisfaction, and process consistency across the help desk.
Experience with Service Now or similar ITSM platforms and monitoring tools such as Solar Winds, Splunk, or Microsoft SCOM, plus Windows and Active Directory administration including alert management, incident tracking and escalation procedures.

WHAT YOU’LL NEED TO SUCCEED

Education:

Bachelor of Arts/Bachelor of Science
Experience:

5+ years of related experience
Technical skills:
Proficient with ITSM tools and ITIL, strong Windows, networking and identity management, and reporting skills for SLA and trend analysis
Security clearance level: TS/SCI
US citizenship required
Role requirements:

Strong ITIL and ITSM tool experience. Ability to set, track and improve SLAs. Strong written and verbal communication. Continuous improvement mindset. Some travel required.

GDIT IS YOUR PLACE

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support:
An internal mobility team focused on helping you achieve your career goals
Rewards:
Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community:
Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.