Senior Customer Adoption Expert

Make Your Mark:

The Senior Customer Adoption Expert will be responsible for leading the design, development, and implementation of advanced technical solutions that meet complex customer requirements and drive significant business value. This role involves providing expert technical guidance, collaborating with customers and internal teams, and ensuring the successful deployment and integration of Black Line solutions (particularly Matching).

• Successful design, implementation, and integration of advanced Black Line solutions for customers.
• High customer satisfaction and positive feedback.
• Timely resolution of highly complex technical issues.
• Effective collaboration with internal and external stakeholders.
• Continuous improvement in technical knowledge and skills.
• Successful mentorship and development of junior team members.

• Customer-focused:
  Demonstrates a strong commitment to meeting customer needs.
• Problem-solving:
  Identifies and resolves highly complex issues efficiently.
• Communication:
  Clearly conveys advanced technical information to non-technical audiences.
• Teamwork:
  Collaborates effectively with colleagues and customers.
• Adaptability:
  Adjusts to changing priorities and requirements.
• Initiative:
  Proactively identifies opportunities for improvement.
• Leadership:
  Guides and mentors junior team members.

Demonstrates mastery of core responsibilities and key qualifications. Shows consistent performance and achievement of success criteria. Exhibits readiness for increased responsibility and complexity in tasks. Actively seeks opportunities for professional growth and development. Demonstrates leadership and mentorship capabilities.

• In-role growth:
  Lead Solutions Architect, Principal Solutions Architect.
• Upwards:
  Technical Solutions Manager, Director of Technical Solutions.
• Transferable skills:
  Product Management, Customer Success, Technical Support.

• On-the-job training and mentorship from senior team members.
• Participation in advanced technical workshops and seminars.
• Access to Black Line's internal knowledge base and resources.
• Opportunities to work on diverse and challenging projects.
• Leadership and mentorship training programs.

• Online courses and certifications related to Black Line products and services.
• Webinars and virtual training sessions on industry trends and best practices.
• Access to online learning platforms such as Linked In Learning, Coursera, and Udemy.
• Participation in virtual conferences and networking events.
• Advanced leadership and technical training programs.

• Deep understanding of accounting and financial processes.
• Advanced proficiency in Black Line products and services.
• Extensive experience with ERP systems and integration.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5-7 years of experience in a similar role.

• Successful design, implementation, and integration of advanced Black Line solutions for customers.
• High customer satisfaction and positive feedback.
• Timely resolution of highly complex technical issues.
• Effective collaboration with internal and external stakeholders.
• Continuous improvement in technical knowledge and skills.
• Successful mentorship and development of junior team members.

• A technology-based company with a sense of adventure and a vision for the future.
• Every door at Black Line is open.
• Just bring your brains, your problem-solving skills, and be…