Vice President, Application Support Engineer

Hybrid 4 days onsite in Lake Mary, FL

Our client seeks a Vice President, Application Support Engineer for the Depositary Receipts Platform Engineering team. The role focuses on production support, root cause analysis, performance monitoring, and continuous improvement across Java-based applications and SQL Server databases. The team collaborates with development and infrastructure partners to stabilize systems, implement fixes, and drive automation that improves reliability, scalability, and customer experience.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $75.00 to $85.00/hr. w2

• Diagnose and resolve technical issues in production environments with strong analytical and problem-solving skills.
• Conduct root cause analysis for recurring issues and implement permanent solutions.
• Partner with development, infrastructure, and stakeholders to resolve complex issues and implement fixes.
• Monitor application and database performance, identify bottlenecks, and perform maintenance to ensure stability.
• Create and maintain troubleshooting documentation, knowledge articles, and incident reports.
• Collaborate effectively with clear written and verbal communication.
• Analyze logs, code, and database performance metrics with attention to detail.
• Adapt to changing priorities and technologies in a fast-paced environment.
• Support Java-based applications and SQL Server databases in a production role.
• Identify automation opportunities and implement scripts or tools to improve efficiency.
• Improve and protect software and systems for scalability, availability, latency, performance, security, and capacity.
• Continuously improve operational support and resolve customer friction points end to end.
• Understand the technical ecosystem to recognize systemic interrelationships and gaps.
• Apply Dev Ops-centric automation tools and technologies for CI/CD, configuration management, and sustainable scaling.

• 8-10 years of related experience; financial services experience is a plus.
• Technical engineering background with coding beyond simple scripts; experience with Java, Angular, Kafka, and SQL.
• Proficiency in Agile, Dev Ops, Site Reliability Engineering, and software development.
• Familiarity with Amazon S3, AWS, Ansible, Docker, Linux, Microsoft Azure, Python, Splunk, App Dynamics, and AI.
• In-depth SQL Server analysis including performance tuning, deadlock identification, execution plan analysis, and debugging stored procedures and functions.
• Ability to read and interpret Java code, OOP concepts, exception handling, and basic debugging.
• Understanding of job scheduling and configurations.
• Familiarity with Unix/Linux, shell scripting, and application servers such as Tomcat.
• Experience with monitoring tools to identify and track errors and collaborate on solutions.
• Engagement with AI technology, self-starter in configuring AI agents, and familiarity with in-depth prompts in Co-Pilot.

Bachelor’s degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred.