Service Delivery; HRSD) Advisory

Do you love helping HR leaders imagine what a great employee experience could look like, and then helping them get there? As a Senior HR Advisor at Stride path, you will be a trusted partner to CHROs, HR Operations, and HR Technology leaders as they shape the future of HR service delivery on Service Now. You will help organizations understand where they are today, define where they want to go, and build a thoughtful roadmap that brings people, process, technology, and AI together.

You will do this across three of our service lines:
Service Now HRSD Advisory, Employee Works AI Advisory, and Innovation Services.

This role is ideal for someone who enjoys strategy, relationships, and new ideas, as much as the Service Now platform itself. You will bring an independent, candid perspective, help customers make confident decisions, and work alongside our delivery teams to turn great ideas into meaningful outcomes for employees.

Lead current-state reviews and Review & Recommend engagements across HR service delivery processes and the Service Now HRSD experience, including workflows, knowledge, Employee Center Pro, lifecycle events, integrations, and governance.

Partner with HR leaders to shape the service delivery model: service tiers, case and topic structure, service levels, shared services, and intake channels.

Bring leading practices for key employee moments such as onboarding, leave, and offboarding.

Help customers define the right roles for core HCM platforms (such as Workday, Oracle, SAP Success Factors, or People Soft) and Service Now HRSD, and identify opportunities to simplify the HR application landscape.

Shape roadmaps and prioritized backlogs aligned with organizational priorities, major go-lives, and Service Now release cadences.

Help organizations move employees from "browse and search" to "ask and solve" by defining, designing, and guiding an AI-powered, conversational employee front door with Employee Works.

Assess AI readiness across data, knowledge, content, and governance, and help establish responsible AI practices, including human-in-the-loop controls.

Identify and prioritize high-value AI use cases across HR, workplace, and enterprise services, balancing value, effort, and risk.

Advise on AI value and consumption, aligning AI spend and token consumption with business impact.

Guide organizational change management so employees and HR teams embrace new AI-powered experiences.

Explore emerging Service Now and AI capabilities, including agentic and autonomous workforce solutions, and help customers understand what they could mean for their organization.

Facilitate design thinking and experience design sessions that bring new employee experience ideas to life.

Shape proofs of concept and pilots that let customers test ideas quickly and learn before they scale.

Collaborate with our innovation team to turn lessons learned from customer work into reusable frameworks, accelerators, and thought leadership.

Contribute your expertise to RFP responses, discovery conversations, and scoping workshops, helping translate customer goals into well-defined scope and level of effort inputs.

Facilitate governance and continuous improvement conversations with customer leadership.

Help define success criteria and KPIs, and share insights from service data to show the value being delivered.

Assessments:
Current-state assessments and prioritized recommendations.

Roadmaps:
Multi-year roadmaps and prioritized backlogs sequenced to customer milestones and platform releases.

AI Readiness and Employee Works Strategy: AI readiness assessments, use case prioritization frameworks, and AI-powered employee front door roadmaps.

Operating Model Guidance:
Service delivery model, intake channel, and application landscape recommendations.

Innovation Outcomes:
Proofs of concept, pilot plans, and reusable frameworks that bring new ideas to life.

Value Frameworks: KPI and success criteria frameworks that help customers measure what matters.

Scoping Insights:
Discovery findings and scoping inputs that support RFP responses and engagement planning.

Our advisors measure success by the outcomes their customers experience. In this role, you will help customers:

Elevate the employee experience:
Make it easier for employees to find answers and get help, reflected in improved employee satisfaction and self-service…