CX Product Leader: CRM, IVR & Self-Service
Listed on 2026-11-05
-
IT/Tech
CRM Systems & Management
Ashley Furniture Industries, LLC is seeking a Senior Manager, Customer Experience Product to drive CRM workflows, case management, IVR routing, and self-service enhancements. You will align customer pain points with data-driven requirements and partner with operations, technology, and care teams to deliver impactful product improvements.
You will translate insights into actionable backlog priorities, support releases, and measure impact on CSAT, NPS, and handle time while maintaining efficiency
Step into the CX Product Leader: CRM, IVR & Self-Service role at Ashley Furniture Industries, LLC in Tampa, FL, United States and grow with us.
For the CX Product Leader: CRM, IVR & Self-Service position at Ashley Furniture Industries, LLC, we are reviewing applications now.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).